Sushovan Mukherjee
Hyderabad
Summary
Proven leader in operations management and team building, with a track record of enhancing customer satisfaction and process improvement at ICICI Bank. Leveraged strong collaboration skills to exceed customer expectations and drive business success. Expert in deploying innovative solutions to boost productivity and compliance.
Overview
3
3
years of professional experience
Work History
Deputy Manager
ICICI Bank
Hyderabad
08.2022 - Current
- Coordinated with other departments to ensure smooth functioning of activities.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
Internship in ICICI Bank
ICICI Bank
Barddhaman
04.2022 - 05.2022
- Provide a financial solution to the customer.
- Lead generation and conversion into business.
Education
Post-Graduate Diploma - Banking And Finance
Manipal University of Higher Education
Bangalore12-2022
Bachelor of Science - Science Education
Sido Kanhu Murmu University
Jharkhand04-2021
MBA - Banking And Finance
Manipal University of Higher Education
BangaloreSkills
- Operations management
- Team building
- Customer service and satisfaction
- Team collaboration
- Process improvement strategies
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Hobbies
- Singing
- Traveling
Timeline
Deputy Manager
ICICI Bank
08.2022 - Current
Internship in ICICI Bank
ICICI Bank
04.2022 - 05.2022
Post-Graduate Diploma - Banking And Finance
Manipal University of Higher Education
Bachelor of Science - Science Education
Sido Kanhu Murmu University
MBA - Banking And Finance
Manipal University of Higher Education
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