SUSMITH MERIN ROY
Madiwala, Bangalore
Summary
Goal-oriented Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Business Development Executive
Equityedge Research Analyst
08.2024 - 01.2025
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- A Stock Advisor role typically involves providing investment advice and guidance to clients on buying and selling
Customer Support Executive
Radical Minds
Bengaluru
06.2024 - 08.2024
- Developing sales strategies and setting up goals.
- Generating leads and reaching out to prospects.
- Contacting customers and potential customers over calls, emails, and even in person.
- Handling and resolving client queries and complaints.
- Preparing, and drafting proposals and quotes.
- Carrying on the sales process using the particular sales software.
- Creating and maintaining customer relationship management data.
- Achieving daily, weekly and monthly sales targets.
- Taking part in team meetings.
Lab Technician
Ponjesly Super Specialty hospital
05.2022 - 01.2024
- Assist hospital physicians in the diagnosis and treatment of illnesses, injuries and medical conditions by providing clinical testing and specimen analysis
- Conduct lab tests in the areas of hematology, coagulation, urinalysis, serology, immunology
- Prepare chemical solutions, reagents and specimens for microscopic examination; perform laboratory tests; analyze and report findings; and investigate atypical results and discrepancies to determine causation
- Expedite critical testing results without compromising sample validity or quality assurance.
Junior Molecular Biologist
Auriga Research Center
02.2021 - 04.2022
- Extraction RT-PCR,Rapid PCR, Express PCR and Providing the Updates
Education
Master of Science - Biochemistry
Indian Academy Degree College
Bangalore 09.2019 - May 2021
Bachelor of Science - Chemistry
Women's Christian College
Nagercoil 07.2013 - May 2016
Skills
Quality Control
Customer relationship management
Sales and marketing
Market research
Affiliations
- Trained in High Media Laboratories
- Participated in CFS 96 Mastro (Bio-Red)
Contact
Madiwala, Bangalore, INDIA 560068
Hobbies
Dancing, Reading Books
Timeline
Business Development Executive
Equityedge Research Analyst
08.2024 - 01.2025
Customer Support Executive
Radical Minds
06.2024 - 08.2024
Lab Technician
Ponjesly Super Specialty hospital
05.2022 - 01.2024
Junior Molecular Biologist
Auriga Research Center
02.2021 - 04.2022
Master of Science - Biochemistry
Indian Academy Degree College
09.2019 - May 2021
Bachelor of Science - Chemistry
Women's Christian College
07.2013 - May 2016
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