SUVENDU MISHRA
Delivery Manager
Pune,India
Summary
Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Delivery Manager
HSBC
Pune, Maharashtra
03.2020 - Current
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Integrated new technologies and best practices to improve [Type] delivery management.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
Service Quality Manager
HSBC
Pune, MAH
03.2017 - 03.2020
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality of Services.
- Work closely with Senior Stakeholders/ITSO and provide updates on how the Services are performing.
- Lead the Major Incident Management call and drive it till the service is restored.
- Root Cause Analysis of Major Incidents,Frequent Failures. Work with development Team for permanent fix.
- Ensure Change Management process and KCI's are followed.
- Check the Governance of the application and update. Involve in DR and Service Resilience.
Test Manager
HSBC
Pune, MAH
01.2010 - 02.2017
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
- Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
- Tested pre-release [Type] modifications to reduce possibility of end users experiencing crashes or bugs.
- Mastered several software testing programs.
- Managed SIT, UAT and Production Deployment Process
- Managed a Team of 8 Testers.
- Worked closely with Business users for successful UAT Signoff.
Test Lead
HSBC
Pune, MAH
01.2005 - 01.2010
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Collaborated with product owners to stay current on intended functionality.
- Tested, identified and troubleshot problems with networks.
- Created testing scenarios for long-term and expedited development schedules.
- Drive the Defect Management call.
Education
Bachelor of Technology - Mechanical Engineering Technology
SE College
Odisha 07.1999 - 07.2003
Skills
- Project Management
Certification
- ITIL v4
Timeline
Delivery Manager
HSBC
03.2020 - Current
Service Quality Manager
HSBC
03.2017 - 03.2020
Test Manager
HSBC
01.2010 - 02.2017
Test Lead
HSBC
01.2005 - 01.2010
Bachelor of Technology - Mechanical Engineering Technology
SE College
07.1999 - 07.2003
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