Opera PMS
Suyash Jaiswal
Pune
Summary
Passionate hotelier with 4 years of hands-on experience in hospitality operations with leading global brands including Marriott International, Hilton, and Accor. Experienced in delivering exceptional guest experiences, maintaining service excellence, and collaborating effectively across diverse teams. Recognized for a strong work ethic, attention to detail, and a consistent ability to exceed guest expectations. Experienced in supporting and participating in brand standard audits, including Marriott’s Brand Standard Audit (BSA) and Accor’s LQA assessments, with a proven track record of delivering exceptional performance and contributing to strong audit scores and operational standards.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Front Office Executive
Pullman Chennai Anna Salai
11.2025 - Current
- Managed VIP, Celebrity & Corporate Guest Relations, ensuring personalized and high-quality guest experiences using Opera Cloud PMS.
- Coordinated with housekeeping, F&B, engineering, and other departments to deliver seamless service and resolve guest requirements promptly.
- Coordinated with Housekeeping, F&B, Engineering, and other departments to ensure seamless service delivery and timely resolution of guest requirements.
- Maintained guest satisfaction scores, resulting in positive feedback and improved online reviews.
- Maintained and improved guest satisfaction scores, contributing to positive guest feedback and online reviews.
- Ensured compliance with Accor brand standards, Pullman service culture, and operational SOPs.
- Participated in Accor LQA and brand standard audits, supporting strong audit performance and upholding high service standards.
Front Office Executive
Hilton Jaipur
03.2025 - 10.2025
- Oversaw check-in and check-out operations for 200+ guests daily, delivering efficient and welcoming guest experiences.
- Managed reservations, room assignments, guest preferences, and special requests using Hilton OnQ PMS.
- Collaborated with Housekeeping and operational departments to ensure timely room readiness and facilitate smooth guest arrivals.
- Trained and supported new Front Office associates, promoting adherence to operational procedures and service standards.
- Addressed guest queries and operational requirements promptly, enhancing guest satisfaction and maintaining service quality.
Front Office Executive
Moxy Bengaluru Airport Prestige Tech Cloud
04.2024 - 02.2025
- Served as Acting Duty Manager and Night Auditor at India’s first Moxy property, overseeing Front Office operations and ensuring smooth shift management.
- Handled guest inquiries, concerns, and service issues, ensuring prompt resolution and maintaining high levels of guest satisfaction.
- Managed room allocations and inventory, balancing guest preferences and expectations with operational efficiency.
- Managed room allocations and inventory to align guest preferences with operational efficiency.
- Promoted Moxy brand culture and engaged guests to enhance overall guest experience.
- Managed departmental supplies and operational resources, ensuring availability and effective utilization.
- Implemented digital workflow initiatives, including iPad-based operational checks and digital sharing of housekeeping information, to streamline operations and reduce paper use.
Front Office Agent
Goa Marriott Resort and Spa
10.2022 - 04.2024
- Delivered exceptional guest service, ensuring a warm welcome and positive arrival experience.
- Managed guest calls, inquiries, reservations, and service requests to enhance guest experience and operational efficiency.
- Handled and resolved guest complaints and service issues promptly, ensuring effective service recovery and guest satisfaction.
- Processed cash transactions with accuracy, ensuring compliance with government regulations and hotel procedures to maintain financial integrity.
- Processed cash transactions accurately while adhering to applicable government regulations and hotel procedures.
- Resolved guest complaints and service issues promptly, fostering guest satisfaction and loyalty through effective service recovery.
Education
BSc. - Hospitality management
UEI Global
Pune, Maharashtra09-2022
Skills
Guest Relations & Customer Service
Complaint Resolution & Service Recovery
Decision-Making & Problem-Solving
Brand Standards & SOP Compliance
VIP, Celebrity & Corporate Guest Handling
Opera PMS
Opera Cloud
Hilton OnQ PMS
Visionline
Onity Encoder
Kipsu
Microsoft Office
MS Excel
Accomplishments
- Guest Voice Champion – March 2023, Goa Marriott Resort & Spa, recognized for outstanding guest engagement and service excellence.
- Upsell Champion – June 2026, Pullman Chennai Anna Salai, recognized for exceptional upselling performance and contribution to hotel revenue.
Software
OnQ PMS
Opera Cloud
Vission line
Onity encoder
Kipsu
Awards
Guest service champion for the month of March 2023.
Timeline
Front Office Executive
Pullman Chennai Anna Salai
11.2025 - Current
Front Office Executive
Hilton Jaipur
03.2025 - 10.2025
Front Office Executive
Moxy Bengaluru Airport Prestige Tech Cloud
04.2024 - 02.2025
Front Office Agent
Goa Marriott Resort and Spa
10.2022 - 04.2024
BSc. - Hospitality management
UEI Global