SUYESH S
NANDANAM
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Vignesh Establishments
KOCHI
06.2024 - Current
- Conducted market research to identify new business opportunities.
- Developed strategies to improve customer service processes.
- Maintained accurate records of all interactions with customers.
- Collaborated with other departments to ensure successful implementation of projects.
- Identified opportunities for cross-selling products or services.
- Assisted sales team with product presentations and client meetings.
Field Service Engineer
M SWIPE TECHNLOGIES LTD
KANNUR
08.2023 - 05.2024
- Installation and service support to Mswipe POS machines and Q R code speaker
- Created detailed documentation of service activities performed at customer sites.
- Established positive relationships with customers through friendly interactions.
- Responded promptly to customer inquiries via telephone or email communication.
- Installed upgrades on existing systems according to manufacturer specifications.
- Collaborated closely with internal teams including Sales, Support and Engineering.
Team Leader
AGS Transact Technologies ltd
KANNUR
02.2008 - 11.2022
- Installation and Service support to DIEBOLD NIXDORF ATM, ONGO POS machines and ECO power ups
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Technician Apprentice Trainee
Cochin International Airport ltd
KOCHI
06.2005 - 06.2006
- Aids with study set up and management, data organization, QA audit response, internal and external client communication skills, and quality checkprocedures
- Participated in training sessions to stay up-to-date on industry trends.
- Conducted safety inspections of tools and equipment.
- Evaluated existing systems for potential upgrades or improvements.
- Assembled components according to instructions.
Service Engineer
SS Telelinks
KANNUR
05.2004 - 06.2005
- Service support of accura&multiscan telephone billing machines and coinphones
- Resolved escalated customer complaints regarding product quality or service delivery issues.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Responded quickly to emergency calls from customers regarding technical issues.
- Analyzed complex problems and identified root causes of system failures.
Education
DIPLOMA - ELECTONICS AND COMMUNICATION
Govt POLY TECHNIC COLLEGE
KUNNAMKULAM04-2004
Skills
- Customer Relations
- Relationship Building
- Teamwork and Collaboration
- Troubleshooting and diagnosis
- Training and mentoring
- Documentation And Reporting
- Problem-solving abilities
- Time Management
- Technical Support
- Equipment Assembly
- Technical and diagnostic support
Languages
- English, Hindi & Malayalam
Certification
- LIGHT MOTOR VEHICLE LICENCE INDIAN
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
References
References available upon request.
Timeline
Customer Relationship Manager
Vignesh Establishments
06.2024 - Current
Field Service Engineer
M SWIPE TECHNLOGIES LTD
08.2023 - 05.2024
Team Leader
AGS Transact Technologies ltd
02.2008 - 11.2022
Technician Apprentice Trainee
Cochin International Airport ltd
06.2005 - 06.2006
Service Engineer
SS Telelinks
05.2004 - 06.2005
DIPLOMA - ELECTONICS AND COMMUNICATION
Govt POLY TECHNIC COLLEGE
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