Verified
This profile is verified using an email address.
Suyog S. Rane
Customer Service
Mumbai,MH
Summary
Dynamic Assistant General Manager at Repro India Ltd. with expertise in key account management and conflict resolution. Proven track record of driving significant revenue growth, achieving billing of INR 82 Cr. in FY 2024-25. Adept at fostering strong client relationships and delivering exceptional customer service to enhance satisfaction and loyalty.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Assistant General Manager
Repro India Ltd.
Mumbai
01.2012 - Current
- Recognized for achieving billing (after sales) worth INR 36 Cr. FY 2018-19, INR 40 Cr. FY 2019-20, INR 45 Cr. FY 2021-22, INR 56 Cr. FY 2022-23, INR 47 Cr. FY 2023-24, INR 82 Cr. FY 2024-25, INR 54 Cr. FY 2025-26.
- Collaborated with a team to grow the business of a single account from INR 13 Cr. in 2014-15 to 30 Cr. in 2022-23.
- Managed portfolio of key customers throughout after-sales process to ensure satisfaction and accuracy in billing.
- Resolving complex customer complaints and issues by diagnosing problems and providing clear, step-by-step solutions.
- De-escalating difficult situations with customers, transforming experiences into positive outcomes.
- Sustained superior client relations to enhance customer satisfaction.
- Facilitated account management tasks for customers, addressing cancellations, order revisions, and billing inquiries effectively.
- Coordinated client servicing activities for target customers, providing timely updates on job status and ensuring on-time delivery.
- Piloting inter-departmental association via estimation, planning, pre-press, production, dispatch, and billing.
- Growth Path: Jan 2012 - Jul 2014, Manager; Jul 2014 - June 2022, Sr. Manager; July 2022 – July 2023; Chief Manager; July 2023 – present; Assistant General Manager.
Business Development Manager
Humming Bird Corporate Travel & Stay Pvt. Ltd.
Mumbai
04.2010 - 01.2012
- Formulated sales plan for assigned area to identify new business prospects and enhance growth within existing customer base.
- Mapped business potential and identified profitable markets for the company's products to guide strategic focus.
- Managed portfolio of customers and potential customers via personal sales visits.
- Collaborated with internal departments to address and resolve customer queries.
Business Development Manager
Allied Lemuir Movers Pvt. Ltd.
Mumbai
02.2009 - 03.2010
Territory Manager
DHL Express (India) Pvt. Ltd.
Mumbai
07.2007 - 12.2008
Business Development Executive
Blue Dart Express Ltd.
Mumbai
12.2004 - 06.2007
- Achieved 2nd place nationally in Sales Honour Club in Dec. '06 and 5th place nationally in Feb. '07, showcasing competitive sales performance and dedication to exceeding sales targets.
- Identified new business opportunities through market research and client engagement.
- Developed strategic partnerships to enhance service offerings and market reach.
- Collaborated with cross-functional teams to align sales strategies with operational capabilities.
Executive Sales
Gulshan Polyols Ltd.
Mumbai
11.2001 - 11.2004
- Achieved 20% sales growth within one year, demonstrating strong market penetration.
- Achieved monthly sales target of 150 MT through strategic direct sales efforts.
- Highlighted project milestones while managing sales of Sorbitol 70% & Calcium Carbonate in Mumbai City.
Education
Master of Management Studies - Marketing
Mumbai Education Trust's Institute of Management Studies (METIMS)
Mumbai03-2001
B.Sc. - Physics & Instrumentations
D.G. Ruparel College
Mumbai03-1998
Skills
- Key account management
- Customer relationship management
- Stakeholder Management
- Account Retention
- Project management
- Client Engagement
- Customer service
- Conflict resolution
Timeline
Assistant General Manager
Repro India Ltd.
01.2012 - Current
Business Development Manager
Humming Bird Corporate Travel & Stay Pvt. Ltd.
04.2010 - 01.2012
Business Development Manager
Allied Lemuir Movers Pvt. Ltd.
02.2009 - 03.2010
Territory Manager
DHL Express (India) Pvt. Ltd.
07.2007 - 12.2008
Business Development Executive
Blue Dart Express Ltd.
12.2004 - 06.2007
Executive Sales
Gulshan Polyols Ltd.
11.2001 - 11.2004
Master of Management Studies - Marketing
Mumbai Education Trust's Institute of Management Studies (METIMS)
B.Sc. - Physics & Instrumentations
D.G. Ruparel College
Personal Information
Date of Birth: 11/19/77
Languages
Marathi
Native language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Location Preference
Mumbai, Maharashtra
Languages
- English
- Marathi
- Hindi
Personal Information
Date of Birth: 11/19/77
Location Preference
Mumbai, Maharashtra