Swapnil Shinde
Manager - ZOHO CRM
Dombivli
Summary
Results-oriented and seasoned Manager with a proven track record in leading teams and harnessing the power of Zoho CRM, OutSystems, and web technologies to drive organizational success. Over a years of experience in implementing and optimizing these platforms, resulting in improved efficiency, customer engagement, and digital transformation. Adept at aligning technology strategies with business objectives, fostering innovation, and delivering high-impact solutions. Strong communicator, collaborator, and strategic thinker, dedicated to achieving measurable results and enhancing the overall technology landscape.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Manager (ZOHO CRM)
A.K. Capital Financial PVT LTD
Mumbai
11.2021 - Current
- Extensive experience in Zoho CRM administration, customization, and integration with a proven track record of optimizing CRM processes.
- Proficient in designing and implementing CRM workflows, automation, and data management strategies.
- Established and maintained CRM best practices, data hygiene, and security protocols.
- Strong analytical skills to interpret data and extract actionable insights for improving sales and marketing strategies.
- Implemented and managed CRM reporting dashboards and KPI tracking to monitor team performance and CRM ROI.
- Exceptional problem-solving abilities with a keen attention to detail.
- Effective communicator and collaborator, able to work cross-functionally to meet organizational objectives.
- ZOHO Apps : CRM, Desk, Analytics, Campaign, SalesIq, Projects
Team Leader
India Infoline Pvt. Ltd,
Thane
02.2013 - 11.2021
- IIFL Pvt Ltd is financial domain deal with stock market and loans
- Developed and managed Web application and mobile application in Outsystems 11 and PHP zend framework
- Achievement : Made responsive web pages through own build CMS for the IIFL Media
- Designed, developed, and maintained web and mobile applications using the OutSystems platform
- Worked closely with UI/UX designers to ensure a user-friendly and visually appealing application interface.
- Provided technical guidance and mentoring to junior developers, facilitating their professional growth within the OutSystems ecosystem.
- Troubleshooted and resolved application defects and issues, maintaining a high level of application uptime and reliability.
- Conducted code reviews and implemented best practices to ensure application security, performance, and scalability.
Junior Web Developer
Business Standard
06.2012 - 02.2013
- Planned website development, converting mockups into usable web presence with JavaScript, AJAX, and JSON coding.
- Developed wireframes, site maps and content inventories for new website designs.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Actively contributed to the maintenance and troubleshooting of existing websites, resolving issues promptly to minimize downtime.
- Oversaw back-end development using PHP to maintain website integrity.
- Validated third-party code to comply with internal standards and technical requirements.
Junior Web Developer
Trivia Softwares
08.2011 - 05.2012
Education
BE - IT
Dr. B.A.M.U University
Aurangabad, Maharashtra, India 08.2006 - 08.2010
Skills
ZOHO CRM
Outsystems Development
Core PHP,Zend Framework, Apache Solr
XML, JSON, AJAX, JQuery, Javascript
Rest API
Data Modeling, Mysq/ Mssql Query building, Query Optimization
Code Review and Quality Assurance
Data Analysis and Reporting
Zoho CRM Administration
Problem-solving and Decision-making
Low-Code Application Design
Excellent Communication Skills
Certification
IBM Mainframe, Learned JCL, COBOL, DB2, CICS
Additional Information
- HONOR AWARDS , Star Performance Award (04/2017 - 03/2018) IIFL Tech Awards
Timeline
Manager (ZOHO CRM)
A.K. Capital Financial PVT LTD
11.2021 - Current
Team Leader
India Infoline Pvt. Ltd,
02.2013 - 11.2021
Junior Web Developer
Business Standard
06.2012 - 02.2013
Junior Web Developer
Trivia Softwares
08.2011 - 05.2012
IBM Mainframe, Learned JCL, COBOL, DB2, CICS
09-2010
BE - IT
Dr. B.A.M.U University
08.2006 - 08.2010