Summary
Overview
Work History
Education
Skills
Timeline
Generic

Swapnil Shukla

Assistant Manager-Technical
Bareilly,UP

Summary

Experienced Manager with over 4 years of experience in Mortgage Industry with the mortgage major HDFC Ltd. Excellent reputation for resolving problems and improving customer satisfaction.

Proven to be working under challenging environment looking to make my mark in the fast paced work environment.

Overview

7
7
years of post-secondary education
5
5
years of professional experience

Work History

Assistant Manager

HDFC Ltd
Bareilly, Uttar Pradesh
2017.05 - Current
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to centres success, including managing sales, employees and operations to foster optimal performance.
  • Mentored 60 member sales team in applying effective sales techniques and delivering top-notch customer service.

Assistant Site Coordinator

Vatika
Gurgaon, Haryana
2016.05 - 2016.07
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Created marketing events with student focus to drive awareness of the under construction residential project- Sovereign Park

Assistant Site Coordinator

BSRTC
Patna, Bihar
2014.10 - 2015.03
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Collaborated with third-party vendors for program events and other site activities.
  • Accurately documented all onsite issue using Primervera

Education

Post Graduate Program - Advanced Construction Management

NICMAR
PUNE
2015.07 - 2017.04

Bachelor of Engineering - Civil

BIT Mesra
Ranchi
2011.07 - 2015.03

Senior Secondary - Science

St Joseph's Convent School
Varanasi
2009.04 - 2011.04

Skills

Project Management

Employee scheduling

Operations management

Financial Management

Negotiation

Timeline

Assistant Manager

HDFC Ltd
2017.05 - Current

Assistant Site Coordinator

Vatika
2016.05 - 2016.07

Post Graduate Program - Advanced Construction Management

NICMAR
2015.07 - 2017.04

Assistant Site Coordinator

BSRTC
2014.10 - 2015.03

Bachelor of Engineering - Civil

BIT Mesra
2011.07 - 2015.03

Senior Secondary - Science

St Joseph's Convent School
2009.04 - 2011.04
Swapnil ShuklaAssistant Manager-Technical