Swapnil Shukla
Assistant Manager-Technical
Bareilly,UP
Summary
Experienced Manager with over 4 years of experience in Mortgage Industry with the mortgage major HDFC Ltd. Excellent reputation for resolving problems and improving customer satisfaction.
Proven to be working under challenging environment looking to make my mark in the fast paced work environment.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Manager
HDFC Ltd
Bareilly, Uttar Pradesh
05.2017 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to centres success, including managing sales, employees and operations to foster optimal performance.
- Mentored 60 member sales team in applying effective sales techniques and delivering top-notch customer service.
Assistant Site Coordinator
Vatika
Gurgaon, Haryana
05.2016 - 07.2016
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Created marketing events with student focus to drive awareness of the under construction residential project- Sovereign Park
Assistant Site Coordinator
BSRTC
Patna, Bihar
10.2014 - 03.2015
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Collaborated with third-party vendors for program events and other site activities.
- Accurately documented all onsite issue using Primervera
Education
Post Graduate Program - Advanced Construction Management
NICMAR
PUNE 07.2015 - 04.2017
Bachelor of Engineering - Civil
BIT Mesra
Ranchi 07.2011 - 03.2015
Senior Secondary - Science
St Joseph's Convent School
Varanasi 04.2009 - 04.2011
Skills
Project Management
undefinedTimeline
Assistant Manager
HDFC Ltd
05.2017 - Current
Assistant Site Coordinator
Vatika
05.2016 - 07.2016
Post Graduate Program - Advanced Construction Management
NICMAR
07.2015 - 04.2017
Assistant Site Coordinator
BSRTC
10.2014 - 03.2015
Bachelor of Engineering - Civil
BIT Mesra
07.2011 - 03.2015
Senior Secondary - Science
St Joseph's Convent School
04.2009 - 04.2011
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