Summary
Overview
Work History
Education
Skills
Key Responsibilities Handled
Personal Qualities
Languages
MUSIC AND DANCE
Timeline
BusinessAnalyst
Swaraj Gupta

Swaraj Gupta

Jammu

Summary

Seeking an responsible post with growing oppourtunities in a reputated company where I can utilize my skills.

Industrious Branch Sales Manager with many years of focused experience managing highest-profit sales branch for mid-sized corporation. Seasoned and inspiring salesperson with proven and quantified success at coaching teams to achieve outstanding sales results. Dedicated to focused customer contact and relentless customer service for maximum loyalty.

Highly skilled Branch Sales Manager with robust experience in driving branch sales, managing teams, and developing strategic plans. Possess strong leadership skills, with an emphasis on sales productivity and customer satisfaction. Proven ability to make significant contributions to overall business growth through innovative marketing strategies and focus on customer relationship management.

Overview

8
8
years of professional experience

Work History

Branch Sales Manager

Axis bank Ltd
Jammu
10.2023 - Current
  • Handling 3 members in my team
  • Assisted customers with product selection based on their needs or preferences.
  • Ensured that all sales associates received adequate training regarding policies and procedures related to their job duties.
  • Motivated employees by recognizing individual accomplishments through rewards programs.
  • Analyzed data trends to identify opportunities for improvement.
  • Maintained records of employee performance reviews.
  • Organized team meetings to discuss progress and challenges.
  • Resolved conflicts between team members in a timely manner.

Deputy Manager

Hdfc bank ltd
Jammu
09.2019 - 10.2023
  • Handling profile PB sales in portfolio in classic, Preferred and imperia also
  • Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
  • Created processes for handling customer complaints effectively.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Provided personalized service to build relationships with customers.
  • Educated customers about products and services offered by the company.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Also worked in HDFC as teller And OPERATION HEAD profile when senior were absent .

Marketing Executive Head

VC NEWS
JAMMU
01.2019 - 08.2019
  • Monitored competitor activity and prepared detailed reports on performance metrics.
  • Guided the creative direction of advertising and promotional materials to ensure brand consistency.
  • Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
  • Planned advertising campaigns for online, print and other mediums.

Sales Officer

Axis bank ltd
Jammu
06.2017 - 01.2019
  • Staring with AXIS AS BDE Then I was promoted as SALES OFFICER
  • Collaborated with other departments to ensure customer satisfaction throughout the process.
  • Implemented promotional campaigns to boost sales volume.
  • Conducted research on competitive products and services.

Education

M. Com -

Ignou
Jammu
06-2017

Bachelor of Commerce - Accounts

Ignou
Jammu
12-2016

Certificate Course - Diploma

RASHTRIYA SAKSHARTA ABHIYAN IT EDUCATION
Jammu
09-2016

Bachelor of Information Technology - Diploma

THE INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA
Jammu
08-2012

Orientation Programme - Diploma

THE INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA
Jammu
03-2012

Entrance Test - Accounts

THE INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA
Jammu
07-2011

Skills

  • Excellent in basic use of computer
  • Proficient in working on MS office
  • Internet Savvy
  • Sales strategy
  • Customer relationship management
  • Employee training
  • Performance analysis
  • Team leadership
  • Market research
  • Motivational leadership
  • Product knowledge
  • Client relations
  • Operations management
  • Sales tracking

Key Responsibilities Handled

  • Manage the plan and new schemes which are being introduced by the company.
  • Responsible for supervising the each department.
  • Make work plan to ensure the quality services.
  • Insure the satisfaction of customers.
  • Train the new employees.
  • Handle all the other responsibilities related to the job.

Personal Qualities

  • Exceptional motivational and leadership skills.
  • Excellent communication skills in written and verbal both.
  • Remarkable patience with reliability and responsibility.
  • Ability to make a strong and healthy relation among the employees.

Languages

Hindi
Beginner
A1
English
Beginner
A1

MUSIC AND DANCE

  • Listen soft music while driving
  • Dance with punjabi bangra

Timeline

Branch Sales Manager

Axis bank Ltd
10.2023 - Current

Deputy Manager

Hdfc bank ltd
09.2019 - 10.2023

Marketing Executive Head

VC NEWS
01.2019 - 08.2019

Sales Officer

Axis bank ltd
06.2017 - 01.2019

M. Com -

Ignou

Bachelor of Commerce - Accounts

Ignou

Certificate Course - Diploma

RASHTRIYA SAKSHARTA ABHIYAN IT EDUCATION

Bachelor of Information Technology - Diploma

THE INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA

Orientation Programme - Diploma

THE INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA

Entrance Test - Accounts

THE INSTITUTE OF CHARTERED ACCOUNTANT OF INDIA
Swaraj Gupta