Delivery Lead
Swarnendu Maiti
Tata Consultancy Services
Kolkata,WB
3
Languages
6
Certification
17
Years of experience
Dynamic Senior Engineer with over 17 years of experience at Tata Consultancy Services, specializing in Change Management, post-change application validations, EUC remote support, and VDI administration. Adept in troubleshooting and software validation using ServiceNow, VMware and SCCM, with proven ability to lead teams and streamline complex IT solutions for improved operational efficiency. Experienced in infrastructure change validation, end-to-end testing, defect tracking, incident validation and stakeholder communication to ensure reliable deployments and enhanced user experience.
Work History
6 Years 2 Months
08.2020 - Current
6 Years 2 Months
Delivery Lead
Tata Consultancy Services
08.2020 - Current
- Led infrastructure change validation and testing activities across multiple technology towers, ensuring robust application reliability.
- Coordinated end-to-end testing processes using ServiceNow Test Management, managing defect tracking and lifecycle governance effectively.
- Collaborated with Change Management and Application Owner teams to secure testing sign-offs for successful change implementations.
- Managed incident validation, coordinating with ITSM and Major Incident Management teams for speedy application recovery.
- Developed risk assessments and comprehensive test coverage strategies for infrastructure changes while supervising a team of 7-8 members.
- Created and maintained detailed documentation within the ServiceNow platform, including Runbooks and Test Plans.
- Scheduled and executed Automated Product Verification jobs to enhance testing processes.
- Delivered regular updates and risk assessments to stakeholders, ensuring thorough communication and transparency.
2 Years 7 Months
11.2017 - 06.2020
2 Years 7 Months
System and Windows Administrator
Tata Consultancy Services
11.2017 - 06.2020
- Resolved L2 tickets for End User Computing services, providing efficient support for software-related issues.
- Administered and optimized VMware environments, managing tickets related to VDI administration and upgrades.
- Led projects transitioning Windows 10 VDIs to Windows 11, enhancing user experience and system functionality.
- Supported software deployment using SCCM, improving IT resource management processes.
7 Years 11 Months
11.2009 - 10.2017
7 Years 11 Months
Business Process Associate
Tata Consultancy Services
11.2009 - 10.2017
- Engaged in data-related projects within the ERU domain, showcasing versatility across various business processes.
- Functioned as an Underwriter in the Banking sector, demonstrating skills in managing diverse workflows and tasks.
Education
B.A - Bachelor of Arts - Media Studies / Digital Media
West Bengal University of Technology (WBUT) | 01.2008
Skills
Servicenow Tool
System Administration
Windows System Administration
VMware VSphere
Software Quality Management
Troubleshooting
Change Management
IT System Administration
Certification
- VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
- Claude Certified Associate Foundations Valid upto September 2027
- GitHub Copilot Certification Valid upto January 2028
- Microsoft Certified: Azure AI Engineer Associate Valid upto January 2027
- Microsoft Certified Azure Administrator Associate Valid upto February 2025
- ITIL 2011 Foundation Certificate in IT Service Management
Accomplishments
- Certifications & Recognitions
- Holder of multiple industry certifications including Microsoft Azure, GitHub Copilot, Claude Associate and VMware VCP6-DCV; certified in ITIL Foundation to strengthen IT service management practices.
LANGUAGES
Bengali
Hindi
English
Extracurricular Activities
- Knowledge Sharing Sessions
- Conducted internal knowledge-sharing sessions on VDI migrations, ServiceNow test management and post-change validation best practices to upskill team members and improve operational readiness.
Hobbies and Interests
Technical Blogging, Mentoring IT Juniors, Infrastructure Automation Exploration
Timeline
Delivery Lead
Tata Consultancy Services
08.2020 - CurrentRead more
System and Windows Administrator
Tata Consultancy Services
11.2017 - 06.2020Read more
Business Process Associate
Tata Consultancy Services
11.2009 - 10.2017Read more
West Bengal University of Technology (WBUT) - B.A - Bachelor of Arts, Media Studies / Digital Media
Read more