SWASTIK GOUDA
Mumbai
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
9
9
years of professional experience
Work History
Sr Process Executive
TATA CONSULTANCY SERVICES
Mumbai
03.2020 - Current
- Ensured that performance parameters were met and exceeded within company's guidelines and policies
- Designed and implemented robust quality control systems, significantly reducing error rates by 15%
- Oversaw the development and implementation of standard operating procedures SOPS for all major processes
- Played a pivotal role in managing change effectively, minimising disruption during transition periods
- Facilitated training sessions for staff on new processes, increasing compliance and efficiency
- Provided training and guidance to staff members on company updates, new processes and trends
- Managed cross-functional teams to streamline workflow processes, enhancing productivity by 30%
TEAM LEADER
IPROCESS INDIA PVT LTD
Hyderabad
08.2016 - 03.2020
- Maintained excellent service quality with a professional demeanor.
- Completed audits and risk assessments to achieve regulatory compliance
- Assisted with team recruitment, interviewing and onboarding
- Monitored team performance, identifying areas for improvement and implementing corrective actions
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives
Education
B Tech - Computer science engineering
Roland Institute of Technology
Brahmapur, OR06-2014
Skills
- Cross-Functional Collaboration
- Integrity and ethics
- Policy development
- Operations management
- Problem solving
Timeline
Sr Process Executive
TATA CONSULTANCY SERVICES
03.2020 - Current
TEAM LEADER
IPROCESS INDIA PVT LTD
08.2016 - 03.2020
B Tech - Computer science engineering
Roland Institute of Technology
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