Swastik Mohanty

Senior Associate (Retail) | Opendoor | Oct 2023 – Present

• Managed vendor work orders for property renovations, ensuring on-time completion and quality standards .
• Conducted quality assessments before market listing to maintain compliance with industry standards .
• Coordinated with real estate agents and Zillow for listing verification and audits.
• Trust and Safety: Investigated and reported incidents related to squatter-acquired homes and rental scams on social media.
• Rate Buydown Project: Evaluated the effectiveness of rate buydowns in increasing inventory demand across six key markets.
• Secret Shopper Program: Audited Opendoor's inventory to assess market perception, execution quality, and detect critical defects.

• Provided customer-centric support to sellers and merchants, addressing and resolving escalated issues efficiently.
• Collaborated with cross-functional teams to streamline operations and improve seller satisfaction.

• Managed ledger postings, bank reconciliations, and financial reporting .
• Prepared financial statements, including balance sheets and monthly returns .

• Managed ledger postings, bank reconciliations, and financial reporting .
• Prepared financial statements, including balance sheets and monthly returns .
• Increased client satisfaction by effectively managing accounts receivable and payable processes.