Swati Baranwal
Noida
Summary
Detail-oriented professional in order-to-cash processes with expertise in accounting and operations. Utilises CRM tools, including Salesforce, Oracle, and SAP, to enhance billing and collections efficiency. Relocating to Bengaluru to advance career and further develop skills. Manages collections processes and develops standard operating procedures to optimise cash flow and strengthen customer relationships.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Collections & Billing analyst
Transaction Network Services
07.2023 - Current
- Optimised cash flow by implementing effective collection strategies. Handled collections and disputes precisely.
- Exceeded cash application accuracy and dispute resolution targets consistently.
- Streamlined billing workflows to ensure timely and accurate invoicing, enhancing client satisfaction.
- Managed billing operations and accounts receivable in global, fast-paced environments, ensuring operational efficiency.
- Transitioned deduction and dispute management processes into standard practice, improving consistency and reliability.
- Delivered compliant revenue reconciliation and maintained strong customer relationships.
- Used Workday, SAP, and Oracle to improve billing accuracy and speed.
- Drove process improvements and maintained operational stability for stakeholders.
- Developed standard operating procedures and coordinated cross-functional teams for consistency.
Senior Executive Finance & Accounts
Mynd Solutions
03.2020 - 07.2023
- Managed reconciliation of 9+ years of WHT certificates and accounts, identifying and addressing mismatch causes.
- Collaborated with cross-functional teams to achieve OTC collections targets, ensuring timely cash flow.
- Resolved customer disputes through structured analysis and effective communication, enhancing customer satisfaction.
Process Developer
Genpact
Gurgaon
07.2016 - 03.2020
- Analysed payment trends and developed collections strategy to enhance DSO.
- Owned multiple awards for collections which include reducing 90+ AR Aging to improve DSO and Collecting more than the due balances.
- Managed OTC collections performance for Yahoo US and Schneider Electric customers, ensuring timely payments.
- Coordinated with sales and billing teams to reconcile SAP and Oracle, streamlining processes.
- Started as PA in a fast-paced environment and progressed to PD within 18 months.
Education
B.Com - Accounts Hons.
Kolhan University
Jamshedpur JH01-2014
XIIth - English
Andhra Association English School
Jamshedpur, JH01-2011
Xth - English
Sister Nivedita English SChool
Jamshedpur, JH01-2009
Skills
- Order to cash
- Cash applications
- Accounts receivable
- Collections strategy
- Reduce DSO
- Billing management
- Accounts reconciliation
- Dispute resolution
- Withholding tax certificate collection
- Workday utilisation
- Stakeholder management
- Communication skills
- Pressure decision-making
- Customer relationship management
Languages
English
Hindi
Personal Information
Total Experience: 10 Years 2 Months
Timeline
Collections & Billing analyst
Transaction Network Services
07.2023 - Current
Senior Executive Finance & Accounts
Mynd Solutions
03.2020 - 07.2023
Process Developer
Genpact
07.2016 - 03.2020
B.Com - Accounts Hons.
Kolhan University
XIIth - English
Andhra Association English School
Xth - English
Sister Nivedita English SChool