SWATI GAUTAM
Faridabad
Summary
Senior Travel Consultant with extensive industry experience, proficient in GDS (Amadeus and Sabre), and dedicated to delivering exceptional customer service. Skilled in swiftly navigating complex travel systems to efficiently modify or confirm travel arrangements. Consistently enhance clients' travel plans and experiences through tailored advice and meticulous itinerary planning. Actively collaborate with others to ensure passengers are well-informed of any travel changes, maintaining satisfaction and trust within the dynamic landscape of the industry.
Overview
3
3
years of professional experience
23
23
years of post-secondary education
2
2
Languages
Work History
Sr. Process Associate
IGT (Expedia)
Gurgaon
10.2020 - 01.2023
- Assist clients in planning and booking travel arrangements including flights, hotels, car rentals, and vacation packages.
- Provide excellent customer service by responding to inquiries, resolving issues, and offering travel advice based on client preferences and budgets.
- Maintain accurate records of transactions and generate reports as required by management.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Sr. Process Associate
Fareportal India Pvt. Ltd.
Gurgaon
05.2020 - 01.2023
- Communicate with clients and suppliers to open, work, and resolve Schedule change cases efficiently
- Assist clients with post ticketing changes and cancellations using GDS platforms (e.g., Amadeus, Sabre).
- Perform research using various tools and resources to resolve waiver cases within set timeframe.
- Offer prompt, accurate and courteous service to clients regarding airline policies and procedures.
- Met month-end reporting objectives and deadlines.
Exchange Specialist
Omprime Technologies Pvt. Ltd.
Gurgaon
01.2020 - 01.2022
- Assist customers in booking flights based on preferences and needs.
- Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines.
- Assist clients with post ticketing changes and cancellations using GDS platforms (e.g., Amadeus, Sabre).
- Evaluated customer needs and feedback to drive product and service improvements.
Travel Consultant
American Express India Pvt. Ltd.
Gurgaon
10.2019 - 01.2022
- Advise and arrange travel for premium customers (both individuals and groups).
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
- Arrange and book domestic and international business and personal travel, in a variety of complexity, for air, road, rail, and accommodations.
- Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Education
Post Graduate in Management - National Economic Planning and Entrepreneurship
IIPM
New Delhi 06.2010 - 05.2012
B.COM (PASS) -
Delhi University
New Delhi 05.2005 - 05.2024
Class XII - CBSE
D.A.V Public School
Panipat 04.2004 - 03.2005
Class X - CBSE
D.A.V School
Safidon 04.2002 - 03.2003
Skills
MS-OFFICE XP (Word, Excel and PowerPoint)
GDS - Amadeus, Sabre & Worldspan
Accomplishments
- Winner of certificate of merit by CBSE for scoring more than 80% marks in English in 10th class.
- Winner of certificate of merit by CBSE for scoring more than 75% marks in business studies and English in 12th class.
Extra Curricular Activities
Volunteer work for Cancer Research, UK. Badminton in inter-school competition. Dance and Drama in school annual function.
Personal Information
Date of Birth: 08/24/87
Father'sname
Mr. Arun Gautam
Timeline
Sr. Process Associate
IGT (Expedia)
10.2020 - 01.2023
Sr. Process Associate
Fareportal India Pvt. Ltd.
05.2020 - 01.2023
Exchange Specialist
Omprime Technologies Pvt. Ltd.
01.2020 - 01.2022
Travel Consultant
American Express India Pvt. Ltd.
10.2019 - 01.2022
Post Graduate in Management - National Economic Planning and Entrepreneurship
IIPM
06.2010 - 05.2012
B.COM (PASS) -
Delhi University
05.2005 - 05.2024
Class XII - CBSE
D.A.V Public School
04.2004 - 03.2005
Class X - CBSE
D.A.V School
04.2002 - 03.2003
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