Swayam Sree Somani
Sales Process Associate
Gurgaon,HR
Summary
Dynamic sales professional with a proven track record at IGT Solutions, excelling in sales strategy development and effective communication. Achieved consistent sales targets through adept upselling and cross-selling techniques, while delivering exceptional customer service. Recognized for negotiating favorable terms, resulting in significant cost savings and enhanced service quality.
Overview
10
10
years of professional experience
Work History
Process Associate
IGT Solutions
05.2024 - Current
- Subscription sales involve selling products or services through recurring payment models, where customers pay at regular intervals.
- Provided exceptional customer service when interacting with customers during calls.
- Negotiated with the customer for better terms, resulting in cost savings and improved service quality.
- Handled high volumes of incoming calls professionally, while maintaining desired scores.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Feel Good Capital LLC
04.2023 - 04.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge under MCA Loans and Term Loans.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Business Developer
Biz2Credit Info Services Private
02.2020 - 03.2023
- Worked in the MCA industry and term loans.
- During COVID, I worked for PPP loans and SBA loans from the US Relief Fund.
- Processed Employee Retention Credit for business owners after the PPP loan was over.
- I started as a Business Development Associate and was promoted to Senior Sales Executive in 18 months.
- Delivered an average funding amount of $1 million every month.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
Process Associate
Sunknowledge
06.2018 - 08.2019
- I worked for Health Care Partners.
- Inbound calls are around 70 to 90 a day, with an AHT of 5 minutes.
- Worked with big insurance companies, like Emblem Health and Blue Cross Blue Shield.
- Gave an update on claim status and authorizations to customers and doctor’s offices.
- Worked on HMO guidelines.
- Gave information to customers regarding their co-pay and out of pocket expenses.
Process Associate
OnProcess Technology
06.2017 - 03.2018
- Ensuring seamless and efficient supply chain operations.
- Managing inventory, procurement processes, and supplier relationships.
- On-time delivery rates, inventory turnover ratio, and cost per unit shipped.
- Overseeing transportation operations for timely, cost-effective delivery.
- Managing customer inquiries, resolving issues, and providing timely updates.
Process Associate
Genpact Ltd
08.2015 - 02.2017
- A third-party collection agency for multiple credit cards under Synchrony to recover overdue debts on behalf of a creditor.
- Collection via phone, and negotiate repayment plans.
- Adhere to ethical guidelines and legal regulations regarding debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate with debtors to find a suitable repayment plan, or settle the debt.
- Recognizing that debtors may be experiencing financial hardship, handling sensitive situations with empathy.
Education
B. Com(H) - Accounting And Finance
City College Of Commerce
Kolkata, India03-2021
Skills
Sales strategy development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Associate
IGT Solutions
05.2024 - Current
Sales Associate
Feel Good Capital LLC
04.2023 - 04.2024
Business Developer
Biz2Credit Info Services Private
02.2020 - 03.2023
Process Associate
Sunknowledge
06.2018 - 08.2019
Process Associate
OnProcess Technology
06.2017 - 03.2018
Process Associate
Genpact Ltd
08.2015 - 02.2017
B. Com(H) - Accounting And Finance
City College Of Commerce
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