Sweata Subba
Kalimpong,WB
Summary
Business Analyst with experience in requirement elicitation, data analysis, and solutions documentation across BFSI and system improvement initiatives. Translates stakeholder input into As Is and To Be process maps, clear business requirements, and sign-off ready documentation. Supports delivery by tracking project progress, monitoring system performance, and aligning operational changes with business goals. Currently undertaking AI Engineering Course to become an AI powered professional.
Overview
3
3
Languages
4
4
Certificates
21
21
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
11.2021 - 08.2025
- Defined business requirements to align with project objectives under BFSI domain.
- Engineered systems and procedures to optimize operational efficiency.
- Monitored systems performance, effectiveness, and maintenance schedules.
- Coordinated with clients and stakeholders to thoroughly understand and document requirements.
- Collected and analyzed data to measure and report on business performance.
- Tracked project goals and deliveries, reporting progress to stakeholders.
- Created comprehensive Solutions Documents and secured client sign-off.
- Prepared detailed documentation for 'As Is' and 'To Be' processes.
Process Trainer
OnProcess Technology Pvt.Ltd
04.2012 - 02.2021
- Managed the creation, development, and execution of process training materials and activities.
- Collaborated with Product Management, Operations, and Quality teams to develop and maintain training materials and courseware focused on maximizing product value and understanding.
- Served as the content expert, maintaining all relevant training documents and materials.
- Ensured all training modules remained current, synchronized with new product releases, and continuously updated to reflect key competitive differentiators.
- Developed and delivered training programs, including curricula and exams, leading to certification.
- Provided training for SAP & Citrix-based applications for Technology, Supply Chain & ISP Clients.
- Received a Certificate of Excellence in Learning & Development.
- Recognized as Best Loyalty & Star Performer of the Quarter.
- Awarded Most Efficient Employee & Best Employee of the Department.
Senior Process Executive
Infosys
01.2005 - 05.2011
- Managed business client interactions for British Telecom accounts.
- Verified orders and troubleshot operational errors.
- Maintained inventory levels and placed replenishment orders for stock shortages.
- Communicated with engineers regarding work progress and updated service providers accordingly.
- Received the Team Extra Mile Award.
Tele-Sales Executive
24/7 Customer Pvt. Ltd
07.2006 - 02.2009
- Executed outbound credit card sales campaigns for Bank of America.
- Managed diverse banking services including insurance, loans, mortgages, and money transfers.
- Consistently achieved and surpassed sales targets, earning monthly incentives for high-quality performance.
- Mentored new trainees on effective sales techniques.
- Initiated and organized incentive-based games to enhance performance and foster healthy competition.
- Achieved Outstanding Performance recognition.
- Contributed significantly to the success of MBNA UK.
Education
Graduate - Humanities - Office Management
Cluny Women's College
Kalimpong, India01-2006
10+2 - undefined
St.Philomena Girls High School
Kalimpong01-2003
10 - undefined
St.Philomena Girls High School
Kalimpong01-2000
Skills
Requirement elicitation
Agile delivery method
Documentation & manual creation
Stakeholder communication
Business process analysis
As-is process mapping
To-be process mapping
Solution documentation
Jira/ALM/DevPlus
SAP/Citrix/Amdocs
Certification
Business Analysis Foundation | 2024
Interests
Cooking, Travelling, Photography
Timeline
Certified AI Office & Productivity Specialist
08-2026
AI Tool Workshop
07-2026
Warehouse and Inventory Management | 2026
06-2026
Business Analyst
Tata Consultancy Services
11.2021 - 08.2025
Process Trainer
OnProcess Technology Pvt.Ltd
04.2012 - 02.2021
Tele-Sales Executive
24/7 Customer Pvt. Ltd
07.2006 - 02.2009
Senior Process Executive
Infosys
01.2005 - 05.2011
10+2 - undefined
St.Philomena Girls High School
10 - undefined
St.Philomena Girls High School
Graduate - Humanities - Office Management
Cluny Women's College
LANGUAGES
English (Fluent)
Nepali (Native)
Hindi (Intermediate)
WORK EXPERIENCE
Received a Certificate of Excellence in Learning & Development., Recognized as Best Loyalty & Star Performer of the Quarter., Awarded Most Efficient Employee & Best Employee of the Department., Received the Team Extra Mile Award., Achieved Outstanding Performance recognition.