SYED MUTAHER
IT Engineer
Hyderabad
Summary
Strategic Change Management & Business Transformation Professional with a strong background in global commodity markets, specializing in data-driven process optimization, stakeholder alignment, and risk mitigation. Proven ability to design and execute change initiatives in complex, volatile environments by analyzing market trends, adapting operational models, and driving cross-functional collaboration. Adept at translating regulatory, logistical, and competitive challenges into actionable strategies that enhance efficiency and profitability. Seeking to apply expertise in market-driven transitions to corporate change management roles in energy, finance, or technology sectors.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
MANAGER-OPERATIONS & CHANGE LEADER
COMSOL ENERGY PVT LTD
01.2018 - Current
- Coal-to-Biomass Market Transformation
- Led cross-functional renewable fuel transition initiative for EU compliance, utilizing Prosci's ADKAR framework to drive adoption across suppliers, operations, and commercial teams
- Conducted gap analysis of 8 partner mills to develop customized biomass-coal blending protocols, addressing technical and quality concerns through iterative pilot testing
- Designed stakeholder engagement playbook with tailored messaging for: Suppliers: Cost-benefit analysis of retrofitting facilities Sales Teams: Value proposition training for premium pricing (12-15% margins) Buyers: Sustainability certification alignment (ISCC)
- Implemented agile feedback cycles to refine blend specifications, reducing quality rejections by 78% within 6 months
INCIDENT MANAGER LEAD
VERIZON DATA SERVICE LTD
11.2015 - 12.2017
- Handling every incident reported from initial response to resolution.
- Develop and distribute monthly presentations to management and clients that highlight team performance, account status, reported issues, and process improvements.
- Create documentation related to Incident, Major Incident, and Escalation management processes.
- Monitor the effectiveness of Incident, Problem, and Change Management, providing recommendations for enhancements.
- Conduct weekly and monthly trend analyses, initiate Problem Cases, assign them to System Owners, and ensure follow-up until resolution.
- Document all Problem Case resolutions and details in the Known Error Database, and update the Knowledge Database with new solutions.
- Raise Requests for Change (RFCs) in ClearQuest as submitted by relevant teams and ensure timely updates and follow-ups.
- Coordinate with the Change Advisory Board (CAB) for normal changes in Data Centers and HUB locations, and with the Emergency Change Advisory Board (ECAB) for urgent changes, ensuring RFCs are raised and implemented based on required approvals.
- Coordinated the successful change implementation of ServiceNow across all centers, driving major organizational change and enhancing operational efficiency.
- Coordinated with key stakeholders and multiple vendors to ensure the successful implementation of ServiceNow across all centers, delivering a seamless change process.
- Organize and lead collaboration meetings with technical teams, negotiating and delegating actions effectively.
INCIDENT MANAGER
DELL INTERNATIONAL SERVICES PVT LTD
07.2014 - 10.2015
- Oversee the planning and coordination of all activities related to performance monitoring and reporting of the incident management process.
- Serve as the primary point of contact for all Major Incidents.
- Obtain authorization for submitted change requests from the Incident &Change Authority.
- Conduct post-review assessments of exception changes to determine whether they addressed genuine or perceived exceptional conditions.
- Leverage the incident and change management reporting system to monitor and track changes effectively.
- Collaborate with the ITSM Service Manager to develop and document ITIL Incident Management policies, processes, and procedures in alignment with ITIL standards.
- Lead ITIL Incident Management efforts by analyzing and designing service management processes, researching best practices, and driving continuous improvements. Facilitate weekly and monthly Incident review meetings, providing relevant data metrics to leadership.
ASSOCIATE ENGINEER
HEWLETT-PACKARD
04.2013 - 07.2014
- Provide technical support for HP laptops and desktops, assisting customers with their inquiries and issues.
- Diagnose problems with commercial notebooks and desktops over the phone, isolating issues and implementing solutions promptly in accordance with established processes.
- Coordinate the dispatch of technicians or the shipment of parts as necessary to resolve issues efficiently.
- Consistently meet and exceed performance metrics and goals set by management.
TECHNICAL SUPPORT ENGINEER
TECH MAHINDRA
08.2012 - 04.2013
- Provide technical support for Verizon Internet services, assisting users with connectivity issues.
- Diagnose network connection problems reported by end users and resolve them in a timely manner.
- Isolate issues effectively and implement solutions promptly, following established processes.
- Coordinate the dispatch of onsite technicians for severe outages or damaged network lines.
Education
BACHELOR OF TECHNOLOGY - INFORMATION TECHNOLOGY
VIF COLLEGE OF ENGINEERING & TECHNOLOGY
Hyderabad, India 01.2008 - 01.2012
Skills
- Change Management
- Organizational Transformation
- Market-Driven Process Optimization
- Operations management
- Strategic planning
- Decision-making
- Data-Informed Decision Making
- Cross-Functional Leadership
- Team leadership
Strategic Capabilities
- Change Management & Organizational Transformation
- Market-Driven Process Optimization
- Stakeholder Alignment & Influence
- Risk Mitigation Frameworks
- Data-Informed Decision Making
- Cross-Functional Leadership
Timeline
MANAGER-OPERATIONS & CHANGE LEADER
COMSOL ENERGY PVT LTD
01.2018 - Current
INCIDENT MANAGER LEAD
VERIZON DATA SERVICE LTD
11.2015 - 12.2017
INCIDENT MANAGER
DELL INTERNATIONAL SERVICES PVT LTD
07.2014 - 10.2015
ASSOCIATE ENGINEER
HEWLETT-PACKARD
04.2013 - 07.2014
TECHNICAL SUPPORT ENGINEER
TECH MAHINDRA
08.2012 - 04.2013
BACHELOR OF TECHNOLOGY - INFORMATION TECHNOLOGY
VIF COLLEGE OF ENGINEERING & TECHNOLOGY
01.2008 - 01.2012
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