SYED SADATHUDDIN
Group Head - Business Consulting
Hyderabad,TG
Work Preference
Summary
Strategic Information Technology leader with 19 years of experience in omni-channel customer engagement, KYC, and low-code platforms. Collaborated with public sector, private, and multinational organizations on business consulting, solution architecture, presales, bid management, and project management for multimillion-dollar initiatives. Led projects to enhance operational efficiency and drive growth while delivering insights and solutions that align with client needs.
Overview
5
5
Certificates
19
19
years of professional experience
16
16
years of post-secondary education
Work History
Consultant (Business & Pre-Sales), Bid Management, Scrum Master
Intense Technologies Limited
04.2013 - Current
- Business Consulting, Pre-Sales & Solutioning
o Lead consulting and pre-sales engagements for telecom, banking, and enterprise clients across domestic and international markets, shaping solution strategy, business cases, and executive presentations.
o Partner with sales, product, architecture, and delivery teams to develop customer-centric proposals, RFP responses, and solution recommendations aligned with client objectives.
o Serve as a subject matter expert on solution architecture, deployment models, infrastructure sizing, and Total Cost of Ownership (TCO) for complex digital transformation opportunities.
o Support CXO-level stakeholder discussions by translating technical capabilities into business value, ROI, operational efficiency, and growth outcomes.
o Contribute to bid governance and response quality improvements to strengthen proposal consistency, turnaround time, and overall win-readiness.
- Product Strategy & Business Transformation
o Facilitate discovery workshops and stakeholder consultations to gather requirements, define transformation roadmaps, and align business priorities with scalable technology solutions.
o Drive product strategy, feature prioritization, and implementation planning for omnichannel engagement, KYC, and low-code platform initiatives.
o Translate business and technical requirements into functional specifications, solution artefacts, implementation plans, and delivery frameworks.
o Influence cross-functional stakeholders to ensure proposed solutions address operational, regulatory, and customer experience goals.
- Agile Delivery & Program Leadership
o Lead Agile / Scrum ceremonies, coordinate cross-functional teams, and manage delivery priorities to improve execution discipline, stakeholder alignment, and delivery predictability.
o Identify risks, resolve escalations, remove impediments, and maintain focus on timelines, quality, and customer satisfaction across multiple concurrent initiatives.
o Promote Agile best practices, continuous improvement, and collaboration across business, technology, and operational teams
Escalation Specialist
GE Money Servicing
HYDERABAD, Telangana
11.2009 - 02.2013
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Customer Service Representative
IBM Daksh
Pune, Maharashtra
12.2007 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer And Information Sciences
Aurora Degree College
06.2004 - 04.2007
Secondary School Certification -
St. Judes High School
Hyderabad, India 06.1990 - 03.2002
Board of Intermediate Education -
Pragnya Jr. College
Hyderaad 06.2002 - 04.2004
Skills
Bid management strategies
Proposal management
Agile methodologies
Scrum framework
Project Management
Stakeholder management
Value Proposition Design
Business consulting
Solution Architect
Product Development
Client workshops
Problem-solving
Team Leadership
Certification
2021 – Scrum Master (PSM I)
AREAS OF CORE VALUE
· Strategic planning and business transformation leadership across complex, multi-stakeholder environments.
· Consultative engagement with senior stakeholders to shape solution strategy, transformation priorities, and implementation roadmaps.
· Leadership of proposals, bids, and executive presentations with strong focus on value proposition, ROI, and customer outcomes.
· Ability to translate business requirements into scalable solution architectures, delivery plans, and product strategies.
· Strong governance, stakeholder management, and cross-functional coordination across sales, product, engineering, and delivery teams.
· Experience driving Agile execution, team alignment, and continuous improvement across concurrent strategic initiatives.
· Commercial orientation focuses on revenue growth, client retention, delivery excellence, and long-term partnership development.
Accomplishments
- Supervised team of 18 staff members.
- Worked on Multi Million Dollar Project in Pre-sales and Implementation
- Closed 11 deals in a calender year
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consultant (Business & Pre-Sales), Bid Management, Scrum Master
Intense Technologies Limited
04.2013 - Current
Escalation Specialist
GE Money Servicing
11.2009 - 02.2013
Customer Service Representative
IBM Daksh
12.2007 - 11.2009
Bachelor of Science - Computer And Information Sciences
Aurora Degree College
06.2004 - 04.2007
Board of Intermediate Education -
Pragnya Jr. College
06.2002 - 04.2004
Secondary School Certification -
St. Judes High School
06.1990 - 03.2002