Syed Salman Geelani
Kupwara,Jammu and Kashmir
Summary
Solutions-oriented engineering professional with a strong understanding of the product development process. Brings excellent interpersonal and communication skills to work effectively with colleagues, management, and vendors. Proactive in identifying areas of improvement and taking steps to drive successful completion of projects.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
7
7
years of professional experience
Work History
Senior Associate
Vcare Call Centers Private Limited
2023.08 - 2024.05
- Worked with online shopping website: https://www.banggood.com/?from=in
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
Customer Service Representative
Accenture Solutions Limited
2023.02 - 2023.08
- Worked for Verizon USA
- Billing, activation of e-sims and physical sims, selling and placing orders for business customers
- Main focus was on business customers of USA using Verizon services
- Dealt with renowned names like IBM.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Service Representative
Tech Mahindra Limited
2022.01 - 2023.02
- Worked for Altice USA
- Provided technical support to customers using internet services of Altice
- Gained knowledge about 5Ghz and 2.4Ghz of Router bands, mesh technology and Wifi6
- Handled billing issues as well and helped customers with different plans, and to reduce their monthly internet bills.
Call Centre Quality Analyst
VcareCall Centers Private Limited
2019.10 - 2022.01
- Implemented improvements to call center processes by monitoring customer reviews, evaluating phone scripts, and assessing employee feedback
- Investigated complaints by assessing conversion recordings, taking disciplinary actions if necessary
- Designed and conducted staff training based on call quality, performance trends, and customer reviews
- Assessed recorded conversations to ensure staff followed company procedures throughout calls
- Completed regular performance reviews and advised employees on potential improvements
- Interviewed and hired staff based on job and team fit
- Organized training to teach new office workers about processes and important policies
- Maintained team harmony by resolving grievances
- Helped team produce quality work using desktop publishing applications.
Trainee
Hindustan Constructions Co. LTD.
2017.07 - 2017.08
- Completed my internship at Hindustan Constructions Co
- Ltd., where I trained myself at powerhouse, switch yard, crusher yard, etc
- In Kishanganga Hydroelectric Project in Bandipora, J&K India.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collaborated with employees from various backgrounds.
Education
Bachelor of Technology - Mechanical Engineering
Dr. APJ Abdul Kalam Technical University
Lucknow06.2018
Intermediate -
Jammu And Kashmir Board of School Education
Kashmir01.2014
Matriculation -
Jammu And Kashmir Board of School Education
Kashmir01.2012
Skills
- Microsoft Office
- Mechanical Engineering
- CAD
- Data collection and analysis
- Power BI
- HVAC system design
- Safety Training
Accomplishments
- Best Performer
- Pat on Back
- Bravo Awards
Languages
English
Urdu
Kashmiri
Hindi
Indonesian
Arabic
Learning New Languages
I am interested in learning new languages and interact with the diversity the world has.
Timeline
Senior Associate
Vcare Call Centers Private Limited
2023.08 - 2024.05
Customer Service Representative
Accenture Solutions Limited
2023.02 - 2023.08
Technical Service Representative
Tech Mahindra Limited
2022.01 - 2023.02
Call Centre Quality Analyst
VcareCall Centers Private Limited
2019.10 - 2022.01
Trainee
Hindustan Constructions Co. LTD.
2017.07 - 2017.08
Bachelor of Technology - Mechanical Engineering
Dr. APJ Abdul Kalam Technical University
Intermediate -
Jammu And Kashmir Board of School Education
Matriculation -
Jammu And Kashmir Board of School Education
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