SYED MD SHAHID HASAN
Legal Consultant
Patna
Summary
Overall 22 yrs of core competency in service industry like telecom and banking sector. Being a core member of a team which establishes business setups for both telecom and banking sector in the area of Channel Management and vendor management, Team Management, Customer service operations, cross functional business, Credit Rating and Monitoring, Billing, Collection recoveries, Internal Audit & MIS. Result delivery through both individual and team efforts have always been emphasize.
Overview
22
22
years of professional experience
Work History
Manager-Collection
VODAFONE IDEA LTD
09.2018 - 11.2020
- Dunning on exposure & collection and monitoring of FBD/SBD/TBD.
- Financial reconciliation with channel partners billing & disbursement of partner payouts.
- TRAI driven service quality parameters adherence (QoS) for Refund.
- Closure of Postpaid Billing & Metering, TRAI audit with 100% compliance.
- Ensuring timely payment posting of all collection agency and thus enabling customer satisfaction.
- Responsible for Credit Operation activities for Bihar & Jharkhand.
- Working self employed freelance consultant for NBFC collection agency for debts recovery, working for private group of schools for non paid monthly school fees, drafting of legal cases/notices to corporate clients as well as online clients from 2021 to till date.
Manager- Postpaid operation
IDEA CELLULAR LTD
09.2008 - 08.2018
- Postpaid acquisition, documentation, system and process implementation.
- Daily monitoring of high usage customers through fraud management system.
- Postpaid bill printing, dispatching and assigning monthly collection target.
- Reduction in Bad debts and timely process of PD Refund.
- Dunning on exposure & collection and monitoring of FBD/SBD/TBD.
- Financial reconciliation with channel partners billing & disbursement of partner payouts.
- Base segmentation for service+ customer handling.
- TRAI driven service quality parameters adherence (QoS).
- Closure of Postpaid Billing & Metering, TRAI audit with 100% compliance.
- Issue of demand & legal notice to defaulters.
Sr. Executive- Customer service delivery
TATA TELESERVICES LTD
02.2005 - 09.2008
- Prepaid, Postpaid acquisition, documentation and implementation.
- Credit verification of customers of negative area and fraud & risk management.
- Monitoring & controlling of collection agency on daily basis of allocated data.
- Issue of demand & legal notice to bill defaulters.
- Coordination of Bihar & Jharkhand police administration for CDR requirements.
- To plan authorize service center (ASC/CP) in Bihar depending upon network rollout.
- Managing with ASC to update them about any new provision and introduction of sets and follow up for customer complaint for handset issues, including warranty disputes.
Sr. Officer- Operation
ICICI HOME FINANCE
02.2004 - 01.2005
- Manage & servicing HNI customer after disbursement of loan and follow ups for monthly EMI to habitual late payment individual.
- Adhere of policies and procedures to ensure compliance.
Officer- Operation
IDBI BANK
10.2002 - 01.2004
- Promote services and products of bank to achieve business goals and maintain customer relationship.
- Manage priority payments to privilege and HNI customers.
- Adhere of policies and procedures to ensure compliance.
- Issue of DDs (demand drafts) by observing the procedures such as identification of the customer & authenticity of the draft, applying the approved commission rate etc.
Officer- Credit & Collection Operation
Koshika Telecom (USHAFONE)
10.1998 - 09.2002
- Responsible for end to end Credit and Collection activities for the Zones.
- Handling Field Investigation/Verification agencies and ensuring correct feedback within Time
- Monitoring and Checking Documents of Corporate (both Large & SME) who have applied for bulk connection.
- Customer profiling based on documents and verification remark.
- Handled customer query / complain and giving all the after sales service to the customers.
- Handled Collection agencies and through them ensuring timely payments of the delinquent customers.
- To train the Agencies and team on Credit Policy, as defined by Organization and regulatory authorities.
- Ensured bill delivery within TAT and resolving BNR complains
- Ensured monthly Collection target of Pre Due date and Post due date is achieved.
- Handled All bucket (Zero to infinity) collection and achieving monthly targets.
- Ensuring Bad Debt is under control.
Education
Bachelor of Law (LL.B) -
Magadh University
06-2005
PG Diploma in Marketing Management - Marketing
Nalanda Open University
Patna, India 04.2001 -
Advance Diploma in Computer Integrated Management - Finance & Accounts
First Computer
Patna, India06-1998
Bachelor of Commerce (Hons) - undefined
Magadh University
I.Sc - undefined
B.I.E.C
Xth - undefined
St. Xavier’s High School
Skills
Channel partner development
Market analysis expertise
Customer support management
Team leadership and development
Credit operations management
Customer requirement analysis
Timeline
Manager-Collection
VODAFONE IDEA LTD
09.2018 - 11.2020
Manager- Postpaid operation
IDEA CELLULAR LTD
09.2008 - 08.2018
Sr. Executive- Customer service delivery
TATA TELESERVICES LTD
02.2005 - 09.2008
Sr. Officer- Operation
ICICI HOME FINANCE
02.2004 - 01.2005
Officer- Operation
IDBI BANK
10.2002 - 01.2004
PG Diploma in Marketing Management - Marketing
Nalanda Open University
04.2001 -
Officer- Credit & Collection Operation
Koshika Telecom (USHAFONE)
10.1998 - 09.2002
Bachelor of Commerce (Hons) - undefined
Magadh University
I.Sc - undefined
B.I.E.C
Xth - undefined
St. Xavier’s High School
Bachelor of Law (LL.B) -
Magadh University
Advance Diploma in Computer Integrated Management - Finance & Accounts
First Computer
Personal Details
Date of Birth - 22nd June,1976