Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tabassum Jahan

Process Developer
Hyderabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet Organizational goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2025
2025
years of professional experience
2031
2031
years of post-secondary education
4
4
Certifications

Work History

Process Developer

Genpact
1 2022 - Current
  • Work closely with Operation Team to provide feedback on quality.
  • Conduct quality meetings with the team to analyse errors.
  • Guide and coach QSAs to improve and sustain the team's performance in terms of quality.
  • Actively re-review decision accuracy audits to ensure accuracy and alignment with the quality process.
  • Manage investigations of escalations to understand the root cause.
  • Monitor team members and able to provide guidance whenever needed.
  • Manage the flow of day-to-day operations. .
  • Build reports to update the company on the team's progress.
  • Deal with any issues that arise during the shift, promptly and professionally, seeking advice from the duty manager where necessary.
  • Assist the manager as and when necessary to make the business run effectively and efficiently.
  • Communicate clear instructions to Team members.

Transaction Processor

Concentrix
12.2020 - 12.2021
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Performed quality assurance checks and reported issues to management to discuss solutions.
  • Partnered with teammates on departmental projects involving web error applications, rejected, and returned mail.
  • Processed entries to make adjustments and post to client accounts.
  • Initiated online transaction processing to eliminate lengthy processing time.
  • Examined financial statements and records to collect important details and verify calculations.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards.
  • Identified opportunities for process improvements through data analysis, leading to increased efficiency within the transaction processing team.

Education

12th -

Maharishi Veda Vigyan Mahavidyalaya
Hyderabad
04.2009 - 03.2011

10th Standard SSC -

Satkama High School
Hyderabad
04.2008 - 03.2009

Bachelor of degree - commerce

Shadan Women’s College of Engineering And Technolo
Hyderabad
04.2011 - 03.2014

Master Of Business Administration - Finance

Shadan Women’s College of Engineering & Technology
Hyderabad
10-2024

Skills

  • Ms-Excel
  • Power BI
  • People Leadership Management
  • Multitasking and Organizing
  • Generative AI
  • Trust and Safety
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Certification

Risk management

Timeline

Generative AI

07-2024

Trust and Safety

12-2023

Data Literacy

01-2023

Risk management

10-2022

Transaction Processor

Concentrix
12.2020 - 12.2021

Bachelor of degree - commerce

Shadan Women’s College of Engineering And Technolo
04.2011 - 03.2014

12th -

Maharishi Veda Vigyan Mahavidyalaya
04.2009 - 03.2011

10th Standard SSC -

Satkama High School
04.2008 - 03.2009

Process Developer

Genpact
1 2022 - Current

Master Of Business Administration - Finance

Shadan Women’s College of Engineering & Technology

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Tabassum JahanProcess Developer