Tabassum Shariff

• Successfully led and managed a high-performing team of 8 to handle critical strategic accounts for payment collection, resulting in revenue optimization for LS&Co and Beyond Yoga.
• Implemented an automated Statement of Account (SOA process, streamlining statement delivery with a single click and enhancing efficiency, resulting in time-saving benefits.
• Led the transition of AR collections and cash applications for Beyond Yoga, providing comprehensive training to team members and promoting independent decision-making.
• Streamlined operations for key accounts within a quarter, resolving aged items, eliminating manual tasks, and simplifying claims processing for faster resolution with efficiency of 60%.
• Developed customized process flows for key accounts to ensure adherence to guidelines, compliance with SOX regulations, and effective claims management.
• Actively participated in Solar Cut over Rehearsals, ensuring efficient execution and a smooth transition. Conducted regular reviews of team performance to provide constructive feedback for continuous improvement.
• Orchestrated the creation of Claims Process Flow and Claims process document, driving process efficiency and accuracy.
• Crafted a meticulous buddy checklist to expedite the onboarding process of new team members, fostering seamless integration and accelerated productivity.

• Drove end-to-end business process transformation, improving efficiency, achieving cost savings, and enhancing operational performance
• Led change initiatives, effectively communicating process changes, engaging stakeholders, and fostering a culture of adaptability and continuous improvement
• Collaborated with RPA team, executing automation projects and contributing to the technical aspects of billing
• Restructured teams and conducted comprehensive training programs, empowering team members for excellence and professional growth
• Implemented real-time dashboard for actionable insights, enabling improved decision-making
• Demonstrated a creative and innovative mindset by exploring the "Art of Possible" in problem-solving and solution ideation
• Led audits and inspections to assess the effectiveness of controls, ensuring regulatory compliance and minimizing risks
• Successfully implemented FMEA methodology, resulting in enhanced product quality, improved reliability, and increased customer satisfaction
• Applied VSM to analyze end-to-end processes, resulting in streamlined workflows, improved operational efficiency, and cost savings.
• Coached, Engaged and Developed high performing team at Bangalore center.

• Implemented a comprehensive collections strategy, resulting in a increase in collection rates and a reduction in overdue payments by ~20%. Thereby resulting in improving 3% Increase on YOY cash flow
• Successfully resolved customer billing and payment disputes, achieving a 25% reduction in dispute resolution time, leading to faster resolution and improved customer satisfaction
• Led and managed a high-performing accounts receivable team of 40 people, resulting in a 35% increase in team productivity and efficiency, leading to enhanced performance and achievement of targets
• Successfully navigated transitions and change initiatives with Shanghai & Dalian team, achieving a seamless transition with minimal disruption, resulting in a 95% smooth transition
• Led change management efforts to drive operational excellence initiatives, including training and coaching team members on process improvement methodologies and fostering a culture of continuous improvement
• Implemented performance metrics and key performance indicators (KPIs) to monitor and drive operational excellence initiatives, resulting in improved productivity and quality
• Facilitated Value Stream Mapping (VSM sessions to identify process inefficiencies, eliminate waste, and improve overall operational performance for Service Order management and AR teams.

Started my career at an Associate level and progressed to a SME and Team lead level during this timeframe. Had opportunity to learn and develop leadership skills to progress further in career on fast-track.

• Led a team of 8 in contract management and product entitlement, achieving increase in efficiency and accuracy in contract management processes
• Ensured accurate and timely revenue recognition for annuity contracts, resulting in a 15% improvement in revenue realization and financial performance
• Implemented efficient workflows and effectively managed daily work volume, resulting in a 25% reduction in turnaround time (TAT for annuity contract management tasks, meeting, or exceeding SLA requirements consistently)