TABREJ TAJUDDIN MULLA
Regional Head - Operations
Mumbai
Summary
Results-driven Operations Leader with 9 years of experience in multi-unit business operations and P&L management. Managed over 110 outlets and 2,500 employees, driving revenue growth and cost optimization. Skilled in cross-functional collaboration, process improvement, and scaling operations in high-growth environments.
Overview
10
10
years of professional experience
Work History
Regional Head – Operations
Poncho Hospitality Pvt. Ltd. (BOX8)
04.2017 - Current
- Lead operations across 110+ outlets
- Manage a workforce of 2,500+ employees
- Own complete regional P&L
- Drove operational excellence across supply chain, sales, marketing, and delivery to enhance overall performance
- Monitor KPIs including delivery, manpower, inventory, productivity, and profitability
- Standardized SOP implementation across all stores to ensure consistent operations and compliance
- Lead expansion and new store launches
- Developed internal leadership pipeline and training programs to foster talent and support career growth
- Document significant accomplishments
- Increased regional sales by 45% through market analysis and targeted business planning.
- Reduced employee attrition by 25% through engagement initiatives and structured people management.
- Successfully launched multiple new brands across the region.
- Built internal career progression programs resulting in promotions from frontline staff to leadership roles.
- Improved operational efficiency through process standardization and performance tracking.
Operations Executive
OLA Garage
12.2016 - 04.2017
- Managed vendor onboarding and relationships to facilitate smoother integration and collaboration.
- Streamlined procurement and inventory management processes to enhance operational efficiency.
- Coordinated order execution and customer communication to ensure timely delivery and satisfaction.
- Designed vendor training programs.
- Reduced manual work through process automation.
Operations Trainee
Sterco
06.2016 - 11.2016
- Coordinated customer acquisition and lead conversion strategies to increase engagement.
- Improved conversion rate by 25%.
- Reduced turnaround time by 15%.
- Streamlined logistics scheduling to enhance operational efficiency.
- Established customer feedback and grievance resolution systems to improve service quality.
Education
Bachelor of Engineering - Mechanical Engineering
MITM
Oros01-2016
Diploma - Mechanical Engineering
MHSSP
Byculla01-2013
SSC - undefined
Dnyaneshwar Vidyalaya
Wadala01-2010
Skills
- Operations Management
- Multi-Unit Management
- P&L Management
- Supply Chain Management
- Performance Management
- Inventory Management
- Vendor Management
- Workforce Planning
- Process Improvement
- Sales Operations
- Data Analysis
- KPI Monitoring
- Stakeholder Management
- Strategic Partnerships
- Customer Experience
- Team Leadership
- Problem Solving
- Training & Development
- Regional management
Timeline
Regional Head – Operations
Poncho Hospitality Pvt. Ltd. (BOX8)
04.2017 - Current
Operations Executive
OLA Garage
12.2016 - 04.2017
Operations Trainee
Sterco
06.2016 - 11.2016
SSC - undefined
Dnyaneshwar Vidyalaya
Diploma - Mechanical Engineering
MHSSP
Bachelor of Engineering - Mechanical Engineering
MITM
LEADERSHIP EXPERIENCE
- General Secretary
- Students' Body – MHSSP
- Led 50+ volunteers and 6 secretaries
- Managed budget of ₹2.5 Lakhs
- Organized career guidance programs for 700+ students
- Improved placement success by implementing structured training initiatives
- Cultural Secretary
- MITM, Oros
- Led 30-member cultural committee
- Managed ₹3 Lakhs event budget
- Introduced leadership and soft-skills development programs