Taiyyab Tamboli
Microsoft 365/Technical Support Engineer.
Mumbai
Summary
To work as an IT professional in renowned software enterprise where I can apply my knowledge and contribute for the well-being of the organization. Flexible to work in any shift, have an ability to complete the assignment/task in the given interval of time. Possesses good planning & smart skills. Quick learner, Ability to adopt and learn new technologies and capable to work under pressure in team or individually and love to take any job or multiple tasks with great sense of responsibility.
Solid understanding of the software/hardware related problems. Proficiency in admin task environment, handling escalation issues and providing quality support. Consistently share best technical results [knowledge sharing] with team members. Act as a technical resource for broad and complex issue
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Technical Consultant
Noventiq Services INDIA PVT LTD.
2024.04 - Current
- Worked on Active directory, Domain controllers and managed resources in live environment
- Experience in Exchange 2010 Server Patching Activity.
- Expertise in troubleshooting Windows OS level issues and deploying/repairing Windows OS.
- Worked on Deploying Hybrid Environment for with Azure AD Connect server.
- Deployed Azure AD Connect Services with staging mode.
- Worked on Level 2 Technical Issues related to Exchange On prem, Exchange Online, Teams, OneDrive, SharePoint, Defender.
- Creating Transport Rule, Inbound/outbound rule for Anti-Spam & Phishing.
- Troubleshooting's on DMARC/SPF/DKIM.
Microsoft 365 Business Advisor/Technical Support.
Upwork Freelancing.
2023.03 - Current
- Worked on Rave Ticketing tool of Microsoft for picking cases.
- Worked on Chat/Phone/Email cases on Rave tool.
- Worked on Asssitant Teamleader in Upwork for Six months.
- Improved operational efficiency for clients through detailed analysis of their current processes and recommending adjustments.
- Worked as M365 Business Advisor/Technical Support for Microsoft Company with Upwork Freelancing Platform.
- Helping customer to setup new small business setup with M365.
- Helping customers to purchase Business Basic, Business standard, Business premium, Enterprise Subscription, Standalone subscription.
- Helping customers to Upgrade M365 subscription,
- Guiding customer how to add business domain & use that domain for tenant.
- Adding Domain, Setting up MX record, SPF Record, DKIM, DMARC.
- Troubleshooting on Exchange online, Teams, OneDrive, SharePoint & other Microsoft services
- Helping customer to gain knowledge on Copilot Features of Microsoft.
- Helping customer to resolve their issue which is related to Microsoft business & Personal/Family subscription.
Sr. Executive Technical Support.
IceWarp PVT LTD
2022.11 - 2023.03
- Worked on IceWarp Emailing server which is an alternative option for M365.
- Doing Migration of IceWarp Users from IceWarp Mailbox server to Different IceWarp Server.
- Upgrading Activity of IcWarp Emailing Server.
- Troubleshooting on Mailflow issue, Icewarp emailing accounts issues, Synching issue, DNS Records Issue & Hybrid environment issue.
- Creating a Static Route in IceWarp server for Email Routing to different host.
Technical Consultant
Softline PVT LTD.
2021.10 - 2022.10
- A dynamic role where the job role is to complete the task(s) in the form of projects, assignments, trainings assigned to us
- Primarily worked on Level 2 / 3 issues related with Exchange Online including Exchange components as Outlook, Identities [Cloud, Synced and Federated], Mailbox Recoveries, Migrations, Mail flow issues, etc
- Handled multiple/shared projects and played a key role in design, implantation and support.
- Handled Mailflow, Onedrive, Teams, Sharepoint, Security, Defender issue.
- Worked on Migration of 300 mailboxes from Google to Microsoft Exchange online.
- Conducted training activities / triages associated with different skillsets
- Worked on different Microsoft cloud products as Exchange Online/ SharePoint Online /One Drive for Business, Teams.
- Setting up Azure AD Connect server for some of clients along with Staging mode
- Top Achievements: All rounder awards of the year in One Deliver Business Unit.
Mail Administrator
WNS Global Services
2020.02 - 2021.10
- Engaged and Involvement in assisting Level 1+ Support
- Working simultaneously on multiple US Based Projects
- Dedicatedly working on Microsoft Exchange On Premise, Exchange Online, Microsoft 365 / Office 365 Technology and Products
- Handled dedicated Project of 250 users of FOX IT Convex Process In WNS Global Service.
- Technical Support with complete Exchange On Premise Environment in coexistence [Ex 10 an 16] with 35k Mailboxes which are to be migrated to Office 365.
Graduate Trainee - IT
WNS Global Services
2017.12 - 2019.08
- Worked with WNS Global Service.
- Lead with end-to-end collaboration with Service Deliverable's, Operations, Technical support.
- Handled technical issues for 35k Users.
- Managing a team of ~22-25 folks including end to end user support, operations and team management
- Worked on Office 365 services including M365 suite, On premise Exchange, AD Services, Azure AD Connect, Network Storage Server, Print server.
- Assisted support through tools such as OAS [Online Approval System], Service Desk ticketing tool, multiple on premise and integrated support team and lead those teams with reference to support and operation
- Worked closely with the Security team, Infosec team, Cybersecurity team.
- Hands on experience on Active Directory, Folder Structuring for Network Drive and assisted, Acronis backup server, Zimbra Linux server.
Education
BSCIT. - BSCIT.
R.A.D.A.V College.
India 2015.03 - 2018.05
H.S.C - HSC
R.A.D.A.V College.
Mumbai. 2013.02 - 2014.02
SSC - SSC
K.V.K High School
Mumbai University. 2011.02 - 2012.03
Skills
Microsoft Windows server 2008 R2, Win server 2012/R2/16, Windows OS, Azure Privileged Identity Management, Azure Conditional Access and MFA
Enterprise applications, MS exchange servers 2010/13/16
Flexible to work in any shift
Ability to complete assignments/tasks in a given interval of time
Good planning & smart skills
Quick learner
Ability to adopt and learn new technologies
Capable to work under pressure in team or individually
Great sense of responsibility
Personal Information
- Age: 27
- Date of Birth: 30/04/1997
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Interests
M365 Certifications.
Learn AI Technology.
Hobbies.
Doing Martial Art Karate & Please Computer Games with friends.
Timeline
Technical Consultant
Noventiq Services INDIA PVT LTD.
2024.04 - Current
Microsoft 365 Business Advisor/Technical Support.
Upwork Freelancing.
2023.03 - Current
Sr. Executive Technical Support.
IceWarp PVT LTD
2022.11 - 2023.03
Technical Consultant
Softline PVT LTD.
2021.10 - 2022.10
Mail Administrator
WNS Global Services
2020.02 - 2021.10
Graduate Trainee - IT
WNS Global Services
2017.12 - 2019.08
BSCIT. - BSCIT.
R.A.D.A.V College.
2015.03 - 2018.05
H.S.C - HSC
R.A.D.A.V College.
2013.02 - 2014.02
SSC - SSC
K.V.K High School
2011.02 - 2012.03
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