Tamanna Rai

• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
• Increased efficiency by streamlining processes and implementing new software tools for the team.

Contributing as an individual contributor and working on multiple contracts for designing and implementation
of Genesys Infrastructure.

• End to end delivery for client from requirement gathering to implementation.
• Complete framework and GVP deployment
• Installing WFM and Resolving critical issues after go-live
• Travelled to London and New Castle for requirement gathering workshops for Eservices
• Developing Low Level Design for framework and e-Services

Involved in Initiatives and development for Treasury client of Bank of America US. Developing IVR and
telephony projects for Bank on Genesys Platform

Responsible for Chargeback system which was a month end process to generate finance related reports.
Worked as a Changepoint Technical Support which involved supporting technical changes in Changepoint.
Changepoint was a web based tool which provided Project Portfolio Management and Professional Services
Automation. Tasks involved creating stored procedures, creation of Crystal Reports and BOXI reports

Worked in development of contact center for telephony projects in Bromley (United Kingdom) and Asia which
includes Singapore, India, Indonesia, Malaysia, Thailand, Korea and Japan.