Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tamanna Tiwari

House No.147/47-A , Street No.1 Guru Amar Das Colony Gaispura,Punjab

Overview

3
3
Languages
3
3
years of professional experience

Work History

Senior Academic Counselor

College Dunia Web Pvt .Ltd.
Gurgaon, Haryana
02.2021 - Current
  • Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs and career workshops.
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
  • Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.

Academic Counselor

College Dunia Web Pvt. Ltd.
Gurgaon, Haryana
05.2020 - Current
  • Assisted students in selecting courses to align with interests and abilities.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Provided support and guidance to students experiencing academic and personal troubles.

Quality Analyst

Kochar infotech Pvt Ltd.
Ludhiana, Punjab
08.2019 - 04.2020
  • Conducted data review and followed standard practices to find solutions.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.

Customer Service Associate

Kochar Infotech Pvt Ltd.
Ludhiana, Punjab
02.2018 - 06.2019

Activation of Demat Account.

Process Evaluation of Share Market.

Document Collection.

Education

B.A -

Avadh University

Skills

    Team collaboration and leadership

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Accomplishments

  • Kochar Infotech Pvt Ltd.
  • 2018 - 2019, LudhianaActivation Of Demat AccountProcess Evaluation Of share MarketDocument CollectionQuality AuditorKochar Infotech Pvt Ltd.
  • 2020 - 2021, LudhianaDevelop and execute test plans to ensure that all objectives are met.
  • Compile and analyze statistical data.
  • Draft quality assurance policies and procedures.
  • Investigate customer complaints and product issues.
  • ACHIEVEMENTSTop Performer Of Credit MantriMaintained a customer satisfaction rate of 95% for 2019Top Tickets solverSolved 20 - 25 tickets on a daily basisDemat AccountAchievements/Tasks.

Timeline

Senior Academic Counselor

College Dunia Web Pvt .Ltd.
02.2021 - Current

Academic Counselor

College Dunia Web Pvt. Ltd.
05.2020 - Current

Quality Analyst

Kochar infotech Pvt Ltd.
08.2019 - 04.2020

Customer Service Associate

Kochar Infotech Pvt Ltd.
02.2018 - 06.2019

B.A -

Avadh University
Tamanna Tiwari