House No.147/47-A , Street No.1 Guru Amar Das Colony Gaispura,Punjab
Overview
3
3
Languages
3
3
years of professional experience
Work History
Senior Academic Counselor
College Dunia Web Pvt .Ltd.
Gurgaon, Haryana
02.2021 - Current
Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs and career workshops.
Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
Academic Counselor
College Dunia Web Pvt. Ltd.
Gurgaon, Haryana
05.2020 - Current
Assisted students in selecting courses to align with interests and abilities.
Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Provided support and guidance to students experiencing academic and personal troubles.
Quality Analyst
Kochar infotech Pvt Ltd.
Ludhiana, Punjab
08.2019 - 04.2020
Conducted data review and followed standard practices to find solutions.
Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Developed and audited practices, programs and reporting system metrics for optimal efficiency.
Customer Service Associate
Kochar Infotech Pvt Ltd.
Ludhiana, Punjab
02.2018 - 06.2019
Activation of Demat Account.
Process Evaluation of Share Market.
Document Collection.
Education
B.A -
Avadh University
Skills
Team collaboration and leadership
undefined
Accomplishments
Kochar Infotech Pvt Ltd.
2018 - 2019, LudhianaActivation Of Demat AccountProcess Evaluation Of share MarketDocument CollectionQuality AuditorKochar Infotech Pvt Ltd.
2020 - 2021, LudhianaDevelop and execute test plans to ensure that all objectives are met.
Compile and analyze statistical data.
Draft quality assurance policies and procedures.
Investigate customer complaints and product issues.
ACHIEVEMENTSTop Performer Of Credit MantriMaintained a customer satisfaction rate of 95% for 2019Top Tickets solverSolved 20 - 25 tickets on a daily basisDemat AccountAchievements/Tasks.