Tamojit Banerjee
Kolkata
Summary
Dedicated Customer Support Executive with a focus on conflict resolution and active listening. Proven ability to enhance customer satisfaction and streamline service delivery.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Exelence Allegance Pvt. Ltd.
Kolkata
04.2023 - 01.2024
- Delivered professional customer support, handling inquiries and resolving issues effectively.
- Maintained high customer satisfaction through empathy, active listening, and problem-solving.
- Coordinated with internal teams to streamline processes and improve service delivery.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to improve service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
Credit Card Sales Executive
Maximo Financial Services
01.2021 - 01.2022
- Promoted credit card products to prospective customers and achieved sales targets.
- Conducted needs analysis to match customers with appropriate financial solutions.
- Built long-term client relationships, enhancing customer retention and loyalty.
Education
Secondary Education -
National Institute of Open Schooling (NIOS)
KolkataSkills
- Customer Relationship Management
- Excellent Verbal and Written Communication
- Conflict Resolution and Problem-Solving
- Sales and Negotiation Skills
- Active Listening and Empathy
- Time Management and Multitasking
- MS Office Suite & Basic Computer Proficiency
- Team Collaboration & Interpersonal Skills
- Team collaboration
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Languages
English
Upper Intermediate
B2
Bengali
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Support Executive
Exelence Allegance Pvt. Ltd.
04.2023 - 01.2024
Credit Card Sales Executive
Maximo Financial Services
01.2021 - 01.2022
Secondary Education -
National Institute of Open Schooling (NIOS)