Tanoj Reddy
Senior Technical Support Engineer
Bengaluru
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Senior Technical Support Engineer
Aquity solutions india Pvt.Ltd
Bangalore
07.2016 - Current
- Help desk support for all global employees of company which includes responsibilities as: o Installations/Configurations/Troubleshooting of corporate products
- Remote support of user’s computers
- Incident management and on call documentation with ticketing tools like JIRA, Remedy
- Follow proper escalation path and assign tickets to relevant teams
- Workstations Support o Troubleshoot all desktop, laptops and hardware related issues
- Boot up issues, software installations, Antivirus upgrades and patches
- Replacement of desktops/laptops and other peripheral devices if required
- Microsoft office 2010/2016 o Installation / Configuration/Troubleshooting o Additional security like App passwords and MFA
- Archiving emails and email backups
- Password resets/Account related issues
- Domain logins and Win-Magic secure doc Encryption software bypass o Creating user accounts and admin password resets
- Bypass secure doc encryption software by using Y mode and configure it
- Site to Site VPN tunnel build o Create and build new tunnels between clients and Aquity.
- Peer IP change
- Host addition o Troubleshoot connection issues
- Remote desktop connections (RDP)
- Active Directory Users & Computers o Creating & Managing User / Computer Accounts o Managing Account Memberships o Resetting Passwords
- Group Policy Management o Creating / Managing GPOs o Deploy Software / Files VIA GPO
- Operating systems o Windows server 2012 o Windows 10/ 8/ 7.
Senior Techincal Support Engineer
IV Support Technologies Pvt.Ltd
Chennai
11.2014 - 06.2016
- Belongs to REX team which will be handling all outbound technical calls and job responsibilities include:
- Desktop and laptop Support o Boot up issues, Refresh/Reset windows 10
- Data retrieve and back up to external hard-drive or from cloud
- Admin password resets by using third party tools
- Software and hardware related issues for HP, Dell, Lenovo etc.
- Internet connectivity
- Setup internet connections for both Wired and Wireless computers
- Configuring cable connections between Routers, Modems and computers
- Setting up routers like Netgear, Belkin, Linksys
- Login to router login page and setup router for first time use
- Setup and change wireless passwords as per client requirement
- Reset routers in case of any network related issues
- Handle internet connectivity issues by checking proper IP address
- Extenders and adapter configuration
- Troubleshoot network related issues – No internet access, Limited access, Unidentified network
- Operating systems
- Installing Operating systems on computers with help up of Boot up menu
- Creating partitions of required size and proceed with installation o Windows 10/8/7/XP installations o Drivers installation for Audio, Display, Network adapters
- Firewall management for Antivirus suites : Norton, Kaspersky, Mcafee, Webroot
- Printer configurations on both wired and wireless networks
- Email password resets for Domains like Outlook, Yahoo, Verizon, Gmail
Education
MBA - HR & Marketing
Rajiv Gandhi Group of Colleges, Andhra Univesity
Rajahmundry, Andhra Pradesh 06.2012 - 04.2014
Bachelor of Commerce - Computers
Srinivasa College.
Rajahmundry, Andhra Pradesh. 06.2009 - 04.2012
12th Class - Maths, Physics, Chemistry.
Narayana Junior College
Rajahmundry, Andhra Pradesh. 06.2007 - 04.2009
10th Class -
SHVP School
Rajahmundry, Andhra Pradesh. 06.2006 - 04.2007
Certification
Microsoft Azure AZ-104 from Simplilearn.
Timeline
Microsoft Azure AZ-104 from Simplilearn.
11-2022
Senior Technical Support Engineer
Aquity solutions india Pvt.Ltd
07.2016 - Current
Senior Techincal Support Engineer
IV Support Technologies Pvt.Ltd
11.2014 - 06.2016
MBA - HR & Marketing
Rajiv Gandhi Group of Colleges, Andhra Univesity
06.2012 - 04.2014
Bachelor of Commerce - Computers
Srinivasa College.
06.2009 - 04.2012
12th Class - Maths, Physics, Chemistry.
Narayana Junior College
06.2007 - 04.2009
10th Class -
SHVP School
06.2006 - 04.2007
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