Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TANYA LODHA

Jaipur

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Technical Support Executive U.S

TELEPERFORMANCE
03.2019 - 01.2020
  • In Adobe
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

MBA - HUMAN RESOURCE & MARKETING

NITTE SCHOOL OF MANAGEMENT
BANGALORE
2023

Bachelor of Fine Arts - Fine Arts

CALORX TEACHERS UNIVERSITY
GUJARAT
06.2018

COMMERCE & COMMERCIAL ARTS

CAMBRIDGE COURT HIGH SCHOOL
JAIPUR
05.2015

Skills

  • Customer Relationship Management
  • Microsoft Word
  • Project Management Abilities
  • Microsoft Excel
  • Problem-Solving Ability
  • Master Calendar Management
  • Customer Data Confidentiality

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Technical Support Executive U.S

TELEPERFORMANCE
03.2019 - 01.2020

MBA - HUMAN RESOURCE & MARKETING

NITTE SCHOOL OF MANAGEMENT

Bachelor of Fine Arts - Fine Arts

CALORX TEACHERS UNIVERSITY

COMMERCE & COMMERCIAL ARTS

CAMBRIDGE COURT HIGH SCHOOL

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TANYA LODHA