Hi, I’m
Tapan Jena
Bangalore
Summary
Dynamic employee with 8 years of experience driving organizational success. Skilled in decision-making, teamwork, managing programs, and directing operations. Committed to continuous skill improvement for organizational excellence.
Overview
8
years of professional experience
1
Certification
Work History
Amazon CorporateBengaluru
SPS Associate
08.2020 - Current
Job overview
Managed seller inventory, making decisions based on fulfillment center investigations. Improved processes by addressing CC-related issues with leaders. Handled escalations and served as the team's go-to person.
Volunteered for new tasks and led process improvement experiments. Conducted thorough product authenticity and size checks. Maintained regular communication with sellers. Awarded Best Employee in 2022.
Bundle Technology Pvt. Ltd (Swiggy)Bengaluru
Business Expert
12.2018 - 08.2020
Job overview
Trained and certified multiple batches for Swiggy Stores Customer Support. Conducted RCA for initial Swiggy Instmart Pilot orders. Addressed CC-related issues with leaders to improve processes. Handled escalation calls and served as the go-to person for Swiggy Stores issues. Volunteered for new tasks and led process improvements.Created vendor operations procedures for the Gurugram pilot. Managed escalation issues reported to CEO and top management. Developed and conducted email processes for colleagues. Became the go-to person for new initiatives from managers. Created service recovery and reverse logistics processes for Instamart. Delivered orders to understand the delivery and customer journey. Created vendor IDs and visited partners to understand their pain points. Recognized by senior managers for support in training and process creation. Led experiments under Instamart.
Infosys - British Telecom
BT Process Expert
02.2016 - 01.2018
Job overview
- Provided effective customer support for telephone service and Broadband
- Hand-selected by senior management to mentor new hires and share best practices through training programs
- Experienced working as a Mentor for a team of 17 members and was part of site level process discussion and Client call
- Also been an active part in understanding customers issue and analyze the numbers and queries through which we help to improve the process for support.
Education
Purdue University - Simplilearn Certified (PPC, SEO, Social Media Marketing, Web Analytics)
Professional Certificate Program from Digital Marketing
The Ultimate SEO Training from Wordpress
UXUI Designer from Figma
Project Management
Padmanava College of Engineering - Rourkela
B.Tech
Skills
- SEO
- Web Analytics
- Social Media Marketing
- Digital Marketing
- UI UX Designer
- SOP Building
- Google Analytics
- Customer Feedback
- Project Management
- SEMRUSH
- Article and Copywriting
- Mentoring
- Customer Support
- Figma
- Analytical Skills
Certification
Post Graduate Program - Digital Marketing, 01/2023, 07/2023, Fundamentals of Digital Marketing and SEO, Pay Per Click(PPC), Web Analytics, Social Media Marketing, Digital Marketing Capstone Project, UI UX Designer
Additionalinformation
Excellent individual problem-solving and analytical skill, Good communication skills both verbal and written, Willingness to take initiatives & responsibilities, Passion for delivering great customer experience, Handle stressful situations, Multi-Tasking Skills, Playing Football, watching Anime, playing online games, I like to read Business Article for better understanding of current market, https://www.linkedin.com/in/tapan-jena-67a969261/
Projects
Have completed few dummy marketing project where with the help of Google ads, Canva, Semrush, ChatGPT and more. In this project, I determined the market trend and search oriented results to identify best-selling category. Completed multiple projects as UX UI Expert where I created a dummy app and inter related pages which are accessible to tabs within the pages in the app with the help of FIGMA Tool Completed Project management course where I got a great exposure of Waterfall and Agile Workflow to execute and achieve our Goals. Also Leant how to create Gannt Chat, Budget Template, Project Charter, Project Planning, Project Risk log, etc.
Languages
Hindi
First Language
Online Gaming, Cooking, Music
Enthusiastic individual with hobbies in online gaming, cooking, and music. Enjoys engaging in immersive gaming experiences, experimenting with culinary creations, and exploring diverse musical genres. Passionate about blending creativity and skill in leisure activities.
Timeline
SPS Associate
Amazon Corporate
08.2020 - Current
Business Expert
Bundle Technology Pvt. Ltd (Swiggy)
12.2018 - 08.2020
BT Process Expert
Infosys - British Telecom
02.2016 - 01.2018
Purdue University - Simplilearn Certified (PPC, SEO, Social Media Marketing, Web Analytics)
Professional Certificate Program from Digital Marketing
The Ultimate SEO Training from Wordpress
UXUI Designer from Figma
Project Management
Padmanava College of Engineering - Rourkela
B.Tech
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