TAUSIF AZAD
Patna
Summary
Dynamic Senior Relationship Manager with BMW India, excelling in customer relationship management and sales forecasting. Proven track record of enhancing client satisfaction through tailored solutions and proactive communication. Skilled in credit evaluation and market analysis, driving significant improvements in sales performance and fostering long-term client loyalty.
Overview
14
14
years of professional experience
Work History
Assistant Sales Manager
BMW India
Patna
06.2023 - Current
- Assisted customers in selecting vehicles based on preferences and financial limitations.
- Facilitated test drives while demonstrating vehicle functions and comparing models.
- Managed inquiries through phone and email communication to ensure timely responses.
- Conducted follow-up communications post-sale to guarantee customer satisfaction.
- Collaborated with finance team to outline competitive financing options for clients.
- Analyzed monthly sales reports to identify trends and recommend improvements.
- Participated in marketing events and trade shows to promote dealership offerings.
- Maintained accurate records of sales transactions and customer interactions.
- Assisted sales team in developing customer relationships and enhancing service experience.
- Supported inventory management by tracking stock levels and product availability.
- Collaborated with marketing to create effective sales materials and presentations.
- Managed customer inquiries, providing timely responses and solutions to issues.
- Trained new sales staff on company policies, product knowledge, and sales techniques.
- Analyzed market trends to inform strategic decisions for product positioning.
- Facilitated communication between departments to streamline operations and improve efficiency.
Team Leader
Reeshav Automobile Nexa
Patna
09.2017 - 01.2021
- Managed client accounts, ensuring prompt resolution of inquiries and issues to enhance client satisfaction.
- Cultivated client relationships through proactive communication and timely follow-ups.
- Developed tailored solutions based on client feedback and market trends.
- Coordinated cross-functional teams to effectively address client needs and improve service delivery.
- Analyzed customer data to identify service improvement opportunities and trends.
- Verified completion of legal formalities prior to closing dates through research and process.
- Performed complete audit of each mutual fund to identify highest possible results.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided training and support to junior team members on best practices in client management.
- Facilitated workshops to educate clients about new products and services offered.
- Collaborated with marketing teams to create targeted campaigns for client engagement initiatives.
- Led team in daily operations and workflow management.
- Trained new staff on processes and customer service protocols.
- Coordinated schedules to optimize team efficiency and coverage.
- Assisted in inventory management and product stocking strategies.
- Developed training materials for staff development initiatives.
- Facilitated communication between departments to enhance collaboration.
- Conducted regular team meetings to discuss goals and performance.
- Implemented feedback mechanisms for continuous improvement in service delivery.
Sr. Sales Executive
Vaishali Honda
Patna
07.2015 - 03.2016
- Cultivated strong client relationships, resulting in increased customer loyalty.
- Identified and pursued new sales opportunities through effective inbound lead follow-up.
- Executed cold calls to potential clients to promote products and services.
- Conducted market research to uncover new sales opportunities and emerging trends.
- Negotiated contracts with clients while maintaining profitability goals.
- Collaborated with marketing team to create promotional materials for products.
- Trained and mentored junior sales staff on effective sales techniques.
Team Manager
Airtel Digital TV
01.2014 - 05.2015
- Led team operations to enhance service delivery and customer satisfaction.
- Managed staff performance through regular evaluations and feedback sessions.
- Motivated team members to consistently achieve or exceed performance expectations.
- Developed training programs to enhance team skills and knowledge.
- Fostered positive work environment by setting clear expectations and providing necessary resources for team success.
- Implemented process improvements to optimize daily operational activities.
- Coordinated cross-functional projects to streamline workflow and improve efficiency.
- Facilitated effective communication between departments to ensure project alignment.
- Resolved customer inquiries and escalations to maintain service excellence.
Sales Executive
Alankar Auto Sales & Service Pvt. Ltd.
06.2012 - 12.2014
- Greeted customers and identified their needs through active listening.
- Assisted customers in identifying vehicle needs and preferences.
- Provided detailed information on vehicle features and financing options.
- Conducted test drives to demonstrate vehicle capabilities and performance.
- Handled customer inquiries via phone, email, and in-person, ensuring timely and accurate responses.
- Collaborated with finance team to facilitate loan approvals and paperwork.
- Maintained up-to-date knowledge of industry trends and competitive offerings.
- Developed strong relationships with clients to encourage repeat business.
- Negotiated pricing with customers, achieving mutually beneficial agreements that fostered long-term relationships.
- Coordinated seamless vehicle delivery for new purchases and trade-ins, enhancing customer satisfaction.
- Organized delivery of new vehicles to customer locations or dealership lot.
- Assisted customers in completing paperwork for purchase transactions.
- Followed up with existing clients regarding servicing requirements for their vehicles.
- Participated in training sessions on product knowledge, sales techniques, customer service practices.
- Maintained up-to-date familiarity with financing options available for customers.
- Inspected used cars prior to listing them for sale at the dealership lot.
- Advised clients on warranties, service plans, and additional products offered by dealership.
- Demonstrated knowledge of all makes and models of vehicles in the showroom.
- Updated digital records of sold vehicles including model numbers, colors, accessories.
- Prepared final sales contracts and collected payment from customers.
- Processed payments via cash or credit card as part of the closing transaction process.
- Explained necessary maintenance procedures to ensure optimal vehicle performance.
- Created reports detailing monthly sales figures and other related data points.
- Conducted follow-up calls after sale to ensure customer satisfaction with purchase.
- Managed sales negotiations and financing options.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Conducted product demonstrations to showcase features and benefits effectively.
- Managed sales presentations by utilizing digital tools for engaging client interactions.
- Collaborated with the service team to address customer inquiries and concerns promptly.
- Trained new team members on sales techniques and product knowledge requirements.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
- Executed follow-up communications to maintain ongoing customer engagement post-sale.
- Coordinated with cross-functional teams to streamline the sales process and improve efficiency.
Education
Bachelor of Arts - History Hons
Magadh University
Mahesh Singh Yadav College01-2016
Intermediate -
B.S.E.B.
Patna01-2013
Matriculation -
B.S.E.B.
Patna01-2011
Skills
- Customer relationship management
- Client account management
- Sales strategy
- Lead generation
- Sales forecasting
- Performance reporting
- Market analysis
- Credit evaluation
Personal Strengths Attributes
- Good Communication, Self-confidence, Discipline and punctual.
- Self-Confidence and Interested to learning more.
- Pleasing manners and can easily get along with different people.
- Able to grow positive relationship with client, supervisor & Colleagues.
- Willing to learn more and Responsibility on Duty.
Languages
- Hindi
- English
- Urdu
- Arabic
- Regional Languages
Disclaimer
I view of the above particulars please consider my application for favorable action and give me an opportunity to work under your kind administration. Assure you that I will perform my duties honestly to the entire satisfaction of all concerned.
Personal Information
- Passport Number: R 0283726
- Passport Date Of Issue: 02/06/17
- Passport Place Of Issue: Patna
- Passport Expiry Date: 01/06/27
- Father's Name: Md. Azad Quraishi
- Date of Birth: 06/01/96
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
Timeline
Assistant Sales Manager
BMW India
06.2023 - Current
Team Leader
Reeshav Automobile Nexa
09.2017 - 01.2021
Sr. Sales Executive
Vaishali Honda
07.2015 - 03.2016
Team Manager
Airtel Digital TV
01.2014 - 05.2015
Sales Executive
Alankar Auto Sales & Service Pvt. Ltd.
06.2012 - 12.2014
Bachelor of Arts - History Hons
Magadh University
Intermediate -
B.S.E.B.
Matriculation -
B.S.E.B.