Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Tejal Mahajan

Tejal Mahajan

Mumbai

Summary

Business Process Consultant & Product Management professional with 3+ years of BFSI domain experience in requirement elicitation, process optimization, and digital transformation. Skilled in stakeholder management, functional solution design, and global delivery models. Proven track record in product strategy, customer experience enhancement, and data-driven decision making. Adept at aligning business goals with technology solutions to deliver measurable impact.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Relationship Manager

IndusInd Bank
Mumbai
06.2024 - 05.2025
  • Partnered with operations, compliance, and IT teams to streamline client onboarding workflows and enhance automation in reporting, improving accuracy by 30%.
  • Conducted requirement gathering sessions with business stakeholders to design functional enhancements for compensation-linked sales processes.
  • Contributed to branch-level product strategy discussions, aligning lending and payments solutions with customer needs.

Personal Banker

HDFC Bank
Mumbai
09.2021 - 06.2024
  • Led Digital Lending Transformation project: migrated MSME loan applications to a digital platform, reducing processing time by 40% and aligning with automation initiatives.
  • Designed and documented functional workflows and requirement specifications for omni-channel service enhancements, cutting complaint resolution time by 30%.
  • Developed bundled lending + payments solution for SMEs, improving adoption by 25% and contributing to product innovation strategy.
  • Managed over 350 client portfolios, tracking performance metrics and preparing MIS reports to support business alignment with revenue goals.
  • Collaborated with cross-functional teams in a global delivery environment, ensuring compliance with audit standards and regulatory requirements.

Education

MBA - Marketing

G.H. Patel PG Institute of Business Management
Anand
05-2021

B.E. - Electrical Engineering

Government Engineering College
Bharuch
05-2019

Skills

  • Business Process Consulting & Requirement Gathering
  • Product Strategy & Business Alignment
  • Functional Solution Design & Documentation
  • Stakeholder & Client Management (Global Delivery Model)
  • Data Analysis, MIS & Process Automation
  • Compliance, Audit & Policy Adherence

Certification

  • Business Analysis Foundations – LinkedIn Learning
  • Project Management Foundations – LinkedIn Learning
  • Digital Transformation in BFSI – Switchtotech

Timeline

Relationship Manager

IndusInd Bank
06.2024 - 05.2025

Personal Banker

HDFC Bank
09.2021 - 06.2024

MBA - Marketing

G.H. Patel PG Institute of Business Management

B.E. - Electrical Engineering

Government Engineering College

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Tejal Mahajan