Dance
Tejal Waknis
Senior Manager | Revenue Operations | Sales Operations | GTM Strategy
Mumbai
Summary
Dynamic leader in Revenue, Operations, and Sales Operations with over 13 years of experience driving revenue analytics, sales strategy, CRM governance, forecasting, process automation, and business intelligence. Expertise in enabling data-driven decision-making and optimizing go-to-market operations has consistently improved operational efficiency and driven substantial revenue growth. Proven ability to implement scalable reporting and governance initiatives ensures alignment with organizational goals while fostering a culture of continuous improvement. Committed to leveraging analytical insights to enhance performance and support strategic objectives across diverse teams.
Overview
16
16
years of professional experience
Work History
Senior Manager – Sales Strategy & Operations
GUPSHUP TECHNOLOGY INDIA PVT. LTD.
07.2013 - Current
- managing revenue reporting, business performance analytics, and executive dashboards for cpaaS and cx operations.
- Constructed comprehensive leadership reporting frameworks addressing MRR, gross profit, pipeline bookings, sales productivity, and revenue trends.
- offered strategic insights through monthly revenue bulletins and analytical business reviews.
- Managed rep-wise allocation of sales targets, ensuring alignment with regional objectives. Executed incentive governance strategies to drive performance tracking initiatives across regions. Facilitated timely uploads of target data to maintain transparency and efficiency.
- Developed unified governance framework addressing account transfers, organizational changes, and employee exits.
- Directed salesforce governance initiatives encompassing territory realignment, account ownership transitions, hierarchy management, and data quality enhancement.
- Oversaw billing reconciliation, ensuring accuracy in revenue assurance and booking-to-revenue reconciliation
- Streamlined operational workflows and reporting processes to enhance efficiency, scalability, and turnaround times.
- Collaborated with sales, finance, customer success, product, and analytics teams to enhance GTM execution
- Established executive revenue reporting frameworks enhancing visibility into regional product and account-level performance.
- Enhanced SFDC data quality and reporting accuracy through governance reconciliation and audit initiatives.
- Facilitated GTM transformation initiatives by leveraging analytics-driven insights and optimizing operational excellence programs.
- Developed centralized sales target repository and governance process utilized across business units.
- Formulated comprehensive sales strategies enhancing market penetration and customer engagement.
- Directed cross-functional teams to optimize sales operations, enhancing efficiency and productivity
- Established data-driven decision-making processes that enhanced sales forecasting accuracy
- Orchestrated training programs for sales personnel enhancing skill development and elevating team performance.
- Led cross-functional teams to streamline sales operations, resulting in enhanced efficiency and productivity.
- Implemented data-driven decision-making processes that significantly increased sales forecasting accuracy.
Associate – Campaign Management
HSBC
12.2010 - 06.2013
- Managed customer acquisition campaigns for credit card products via telecalling, email, SMS, and direct marketing channels, increasing reach and engagement.
- Managed customer acquisition campaigns for credit card products through telecalling, email, SMS, and direct marketing channels.
- Performed customer segmentation, campaign analysis, and targeting using SAS and SQL.
- Analyzed campaign performance metrics, providing actionable insights to optimize future marketing strategies.
- Developed and implemented targeted marketing campaigns that improved customer engagement and increased brand visibility across key demographics.
- Analyzed campaign performance metrics to deliver actionable insights that optimized marketing strategies and increased campaign effectiveness.
- Developed MIS reports and campaign analytics to support product and marketing teams.
- Managed budget allocation for various campaigns, ensuring compliance with financial objectives and constraints.
Education
MBA -
Mumbai University (Welingkar)
Mumbai, India01-2017
M.Com - Business Management
Mumbai University
01-2013
B. Com - Banking & Insurance
Royal College – Mumbai University
01-2010
HSC - undefined
Royal College – Mumbai University
01-2007
SSC - undefined
SES – Maharashtra State Board
01-2005
Skills
Revenue optimization strategies
Sales process optimization
GTM Strategy
Revenue analysis
Sales forecasting
Pipeline Management
Salesforce (SFDC)
Interests
Travel
Timeline
Senior Manager – Sales Strategy & Operations
GUPSHUP TECHNOLOGY INDIA PVT. LTD.
07.2013 - Current
Associate – Campaign Management
HSBC
12.2010 - 06.2013
SSC - undefined
SES – Maharashtra State Board
HSC - undefined
Royal College – Mumbai University
B. Com - Banking & Insurance
Royal College – Mumbai University
M.Com - Business Management
Mumbai University
MBA -
Mumbai University (Welingkar)
ATS KEYWORDS
- Revenue Operations
- Sales Operations
- RevOps
- GTM Strategy
- Revenue Analytics
- Forecasting
- Pipeline Management
- Salesforce
- Tableau
- CRM Governance
- Business Intelligence
- Process Automation