TEJAS PANDYA
Assistant Operations Manager
Ghatkopar(E),MH
Summary
Motivated and energetic professional with a passion for overcoming challenges and driving results. A strong advocate of teamwork, with a deep belief that the success of any organization lies in its people. Committed to fostering collaboration, building high-performing teams, and contributing to long-term organizational growth and success.
To build a successful career in the aviation industry by leveraging my strengths in planning, organization, and negotiation. I aim to contribute to a dynamic team environment, take on leadership responsibilities, and drive results through goal-setting and effective collaboration.
Overview
17
17
years of professional experience
5
5
Certifications
1
1
Language
Work History
Assistant Manager
FCM Travel Solutions Pvt. Ltd.
01.2024 - Current
- Handling corporate travel requirements for Larsen & Toubro under the Business Travel Department.
- Managing end-to-end bookings for domestic and international flights, hotels, visas, travel insurance, forex, and car rentals.
- Handling high-level travel arrangements for CXO and Director-level executives, including MAAS (Meet and Assist Services), and enrolling them in airline loyalty programs.
- Overseeing team performance by setting expectations, monitoring outcomes, coaching team members, and ensuring adherence to company policies and standards.
- Achieving company-set targets and performance parameters consistently.
- Proficient in Global Distribution Systems (GDS), such as Sabre and Galileo.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Deputy Manager
SOTC Travel Ltd.
10.2022 - 12.2023
- Managed corporate travel services for Larsen & Toubro under the Business Travel Department.
- Coordinated domestic and international flight bookings, hotel accommodations, visa processing, travel insurance, forex, and ground transportation for corporate clients.
- Handled high-level executive (CXO/Director) travel arrangements, including MAAS (Meet and Assist Services), and enrollment in frequent flyer and airline loyalty programs.
- Ensured seamless travel experiences by proactively anticipating client needs, and providing personalized support.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Optimized resource allocation by analyzing data and identifying areas for improvement.
Senior Executive
FCM Travel Solutions Pvt. Ltd.
04.2016 - 10.2023
- Handled end-to-end corporate bookings including flights, travel packages, hotel reservations, passport and visa assistance.
- Created and managed PNRs (Passenger Name Records), processed ticket issuance, and resolved booking-related issues.
- Addressed corporate travel queries with a focus on accuracy and customer satisfaction.
- Consistently met organizational targets and performance parameters.
- Proficient in CRS/GDS platforms: Sabre, Galileo, Amadeus.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Senior Executive
Musafir.com
12.2015 - 04.2016
- Managed corporate travel arrangements including flight bookings, hotel reservations, visa applications, and travel insurance.
- Responsible for PNR creation, ticket issuance, and handling client travel requests.
- Addressed corporate queries and ensured timely resolution.
- Met company-defined service and performance standards.
- Worked with Sabre and Galileo systems.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Senior Executive
Cox & Kings Pvt. Ltd.
07.2012 - 11.2015
- Coordinated corporate travel including domestic/international flight bookings, hotel stays, and visa processing.
- Managed reservation systems, ticket issuance, and frequent flyer updates.
- Delivered prompt responses to corporate client queries and itinerary changes.
- Achieved service targets consistently.
- Skilled in Sabre and Galileo.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Guest Service Provider (GSP)
Trans Continental eServices (TCES)
05.2009 - 07.2012
- Managed flight bookings, PNR creation, ticket issuance, and schedule changes.
- Assisted passengers with tele check-ins and updated frequent flyer numbers.
- Handled corporate travel queries and service escalations.
- Specialized in managing involuntary schedule changes.
- Used Sabre and Galileo for booking and ticketing.
Customer Support Associate (CSA)
Sparsh BPO Services
09.2008 - 05.2009
- Handled front-office duties, including inbound travel-related calls and customer queries.
- Processed reservations and issued tickets via CRS.
- Proficient in using Sabre and Galileo.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
B.COM - Commerce
M.G.U
Delhi, India11.2016
High School Diploma -
Maharashtra Board
Mumbai 04.2001 -
Maharashtra Board
Mumbai, India 04.2001 -
Skills
Operational efficiency management
Effective team leadership
Conducting employee performance evaluations
Effective task delegation
Informed decision-making
Service excellence
Client engagement
Collaborative team development
Certification
Appeared for IATA/UFTAA Foundation course examination from Montreal Canada on 07th Sep 2008 and passed with Distinction.
Interests
Listening Music, Dancing and Travelling
Accomplishments
- Supervised team of four staff members.
Timeline
Assistant Manager
FCM Travel Solutions Pvt. Ltd.
01.2024 - Current
Deputy Manager
SOTC Travel Ltd.
10.2022 - 12.2023
Senior Executive
FCM Travel Solutions Pvt. Ltd.
04.2016 - 10.2023
Senior Executive
Musafir.com
12.2015 - 04.2016
Senior Executive
Cox & Kings Pvt. Ltd.
07.2012 - 11.2015
Guest Service Provider (GSP)
Trans Continental eServices (TCES)
05.2009 - 07.2012
Customer Support Associate (CSA)
Sparsh BPO Services
09.2008 - 05.2009
High School Diploma -
Maharashtra Board
04.2001 -
Maharashtra Board
04.2001 -
B.COM - Commerce
M.G.U
Date Of Birth
Date of birth: 07 JULY, 1984