Tharmarajan m
Desktop support enginner
Chennai,Tamil nadu
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach. Resourceful it technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, linux and mac os environments. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
SixSigma Softsolutions Private Limited
Chennai
08.2023 - Current
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Diagnosed and resolved hardware and software issues efficiently.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Managed backup operations using Symantec Backup Exec or other similar tools.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Performed server patching activities using Windows Server Update Services.
- Maintained inventory of all equipment, software licenses and warranties.
- Participated in IT projects related to desktop support services.
- Interacted with vendors regarding purchase orders, invoice payments.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Attended customer service meetings to address any ongoing issues or concerns.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Analyzed logs from various sources such as Event Viewer, Performance Monitor, for troubleshooting purposes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
- Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Documented and updated technical procedures, user guides, and policies for desktop support.
- Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Implemented and maintained VoIP systems, improving communication efficiency.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted in the deployment of new applications and systems, ensuring seamless integration.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Technical Support Engineer
Tinkas Industries Private Limited
Chennai
02.2022 - 06.2023
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
- Developed documentation of customer's technical environment including network topology diagrams and asset inventories.
Technical Support Engineer
Fenesta Building System
Kachipuram
06.2021 - 11.2021
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Assisted customers with mobile device configuration including email accounts and security settings.
Systems Engineer
Micro Flow Device India Private Limited
Chennai
02.2020 - 05.2021
- Developed and maintained system documentation, including installation procedures, operational guidelines, and user manuals.
- Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
- Installed and configured server hardware components such as processors, memory modules, hard drives, RAID controllers, power supplies.
- Performed software installations of Windows Server operating systems and applications.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
Apprentice
Ti Metal Forming Private Limited
Thiruvallur
11.2017 - 09.2019
- Assisted in the preparation of project plans and schedules.
- Attended meetings with clients to discuss progress on projects.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Provided technical support to senior team members by researching solutions to problems.
Education
High School Diploma -
Av.Hss.secondary School
Paramakudi04-2015
Skills
- End-user support
- IT Security Management
- Application installations
- Windows Operating System
- Data Security
- Advanced troubleshooting
- Hardware Installation
- Technical Support
- Patch management
- System Administration
- Issue Resolution
- Asset Management
- Troubleshooting and diagnosis
- Incident Management
- Troubleshooting and diagnostics
- Hardware diagnostics
- Software Installation
- Customer Service
Timeline
Desktop Support Engineer
SixSigma Softsolutions Private Limited
08.2023 - Current
Technical Support Engineer
Tinkas Industries Private Limited
02.2022 - 06.2023
Technical Support Engineer
Fenesta Building System
06.2021 - 11.2021
Systems Engineer
Micro Flow Device India Private Limited
02.2020 - 05.2021
Apprentice
Ti Metal Forming Private Limited
11.2017 - 09.2019
High School Diploma -
Av.Hss.secondary School
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