THOMAS LOUIS J
DUBAI
Summary
Results-driven professional with advanced MS Office skills and extensive CRM software knowledge. Proven ability in critical thinking and problem-solving, complemented by exceptional time management and multi-tasking capabilities. Strong analytical skills utilized to inform strategic decision-making and enhance competitor awareness. Committed to fostering collaboration and delivering innovative solutions to meet organizational objectives. Motivated professional with a strong foundation in problem-solving and adaptability. Cultivates positive relationships through effective communication and teamwork, contributing to enhanced customer experiences. Focuses on continuous improvement and operational excellence to support organisational goals. Experienced in managing aviation operations, ensuring smooth and safe flights while maintaining high standards of customer service. Demonstrates strong leadership, fostering teamwork and communication among crew and staff. Committed to operational excellence and continuous improvement in all aspects of aviation management.
Overview
11
11
years of professional experience
Work History
Key Account Manager Sales
Brilyant IT Solutions
Kochi
10.2024 - 01.2025
- Successfully increasing the revenue from key accounts through up-selling, cross-selling, and expanding business opportunities
- Identifying and converting new opportunities within existing accounts, expanding the company's footprint, and securing new contracts or projects
- Working closely with sales, marketing, product, and customer service teams to deliver exceptional service to key clients
- Acting as the primary point of contact for escalated issues, and finding quick resolutions to complex challenges
- Achieving high customer satisfaction scores and improving NPS by gathering feedback and addressing concerns
- Leading successful negotiations for long-term contracts, renewals, and pricing agreements that benefit both the client and the company
Assistant Manager - Customer Success
Indigo Airlines
Bengaluru
07.2023 - 05.2024
- Company Overview: An airline company focused on customer satisfaction and operational excellence
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Ensured compliance with all safety regulations by conducting regular inspections of equipment and operations within the store
- Collaborated with the management team to develop strategic plans for business growth and improvement
- An airline company focused on customer satisfaction and operational excellence
Manager - Customer Success and Evangelization
Flurn Technologies Private Limited
Bengaluru
03.2022 - 01.2023
- Company Overview: Technology company offering innovative solutions with a focus on customer success
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Technology company offering innovative solutions with a focus on customer success
Assistant Manager - Operations Control Center & Customer Success
Furlenco
Bengaluru
01.2017 - 04.2022
- Company Overview: Award Winning Furniture On Rent
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance
- Assisted in the development of long-term goals for the department, aligning them with organizational objectives
- Enhanced operational efficiency by streamlining processes and implementing new systems
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels
- Award Winning Furniture On Rent
Executive Assistant - Airport Customer Success
Indigo Airlines
Bengaluru
03.2014 - 01.2017
- Company Overview: Airline company focused on customer service excellence
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
- Answered high volume of phone calls and email inquiries
- Airline company focused on customer service excellence
Education
High School Diploma -
St Joseph's Indian High School
Bengaluru03.2007
High School Diploma -
St Joseph's Indian Composite Pre-university
Bengaluru03.2009
Skills
- Adaptability
- Time management
- Teamwork
- Creativity
- Work ethic
- Problem solving
- Knowledge of crm software
- Critical thinking prowess
- Multi-Tasking mastery
- Advanced ms office proficiency
- Competitor awareness
Accomplishments
- Reduced operational costs by 15% through process improvements.
- Improved customer satisfaction by 20% by resolving complaints.
- Managed a team of 10, achieving all set departmental goals.
- Achieved 100% compliance with safety standards through regular inspections.
Languages
English
Hindi
kannada
Tamil
Malayalam
Telugu
Websites, Portfolios and Profiles
www.linkedin.com/in/thomas-louis-103425162
Affiliations
- CRICKET - RCB
- FOOTBALL - BARCELONA
Timeline
Key Account Manager Sales
Brilyant IT Solutions
10.2024 - 01.2025
Assistant Manager - Customer Success
Indigo Airlines
07.2023 - 05.2024
Manager - Customer Success and Evangelization
Flurn Technologies Private Limited
03.2022 - 01.2023
Assistant Manager - Operations Control Center & Customer Success
Furlenco
01.2017 - 04.2022
Executive Assistant - Airport Customer Success
Indigo Airlines
03.2014 - 01.2017
High School Diploma -
St Joseph's Indian High School
High School Diploma -
St Joseph's Indian Composite Pre-university