Microsoft Excel
Tina E
Business Operation Analyst
Bangalore
Summary
Seasoned professional with over 7 years of diverse and progressive experience in the Service Industry in areas such as Service Management, Business Governance and Reporting, Data Analysis, Project Management and Stake holder Management with an Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
6
6
Languages
Work History
Business Reporting and Governance
Accenture Solutions PVT Ltd
Bangalore
03.2020 - Current
- Spearheaded the end-to-end Business Governance activities and process of Business Performance Reporting and documentation for various projects across different business functions
- Collaborated closely with different business functions stakeholders to facilitate smooth business operations to achieve business priorities, campaigns and initiatives planned
- Actively participated in creating the business metrics such as KPI’s, CPI’s
- Led projects and analyzed data to identify opportunities for improvement.
- Piloted the process to achieve the contractual metrics requirement to maintain the service quality, using data sets to identify effective ways of boosting project efficiency
- Identified solution-oriented changes (including but not limited to process optimization, cost reduction and identifying additional business opportunities) through research gathering and data analysis to improve a projects overall efficiency
- Hands on experience in Project framework creation, SLA Computation, and Invoice processing
Contract Compliance Officer
Accenture Solution Pvt Ltd
Bangalore
08.2016 - 05.2020
- Generated reports to analyze contract performance.
- Complied with contracting and procurement laws and internal policies and procedures.
- Spearheaded the background check process for the entire project cycle for Accenture- South Asia employees, which improved the “value-added” visibility across the entire process flow.
- Piloted a process which improved the Accenture -South Asia BGC closure, process structure and flow. Led to higher turnaround time for decision making from the higher management.
- Streamlined and improved the number of background check closures for Accenture - South Asia by 25% during the year2016. Achieved a 30-day reduction in the timeline (SLA) for Sri Lankan hires by aiding in improved internal and external stake holder communication across the entire process flow.
- Researched, analyzed, and identified the process improvements for billing method for Accenture South Asia projects and clients resulting in a quick turnaround time. Stakeholder requirement gathering and coordination with cross functional team were the key success factors for the project
- Swift decision-making capability basis the client requirement, critical employee closure scenarios and people advisors’ suggestions
- Hands on experience in invoicing, MIS reporting, data visualization and publishing
Query Management Assistant
Accenture Solution Pvt Ltd.
Bangalore
02.2014 - 08.2016
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Piloted a project for campus hires under the Accenture South Asia zone by analyzing the cause and effect of various concern points by closely working with the cross functional team.
- Aided in the reduction of the Campus Hire timeline up to 150 days, which increased the number of employees being hard locked to their respective projects.
- Brought in a profit close to USD 1.4M.
- Worked and have end to end experience on Quality, Query, Vendor and Stakeholder management.
Graduate Engineer Trainee
Hindustan Aeronautics Limited
Bangalore
11.2012 - 11.2013
- Production Planning and Scheduling of Aero Engine parts –Streamlined and aligned on a lean process flow from Production Design to Planning to purchasing which improved the internal lead-time by 2 weeks.
- Experienced in CMM (Co-ordinate Measuring Machine) Programming for inspecting Aero Engine parts, which involves reading and understanding of the component drawing, Reverse engineering, geometric dimension, and tolerance (GD&T)
- Modeling and designing of Aero engine parts using various modeling tools and assembly of these parts
Education
Bachelor of Engineering - Industrial Engineering And Management
M. V. Jayaraman College of Engineering
Bangalore, India 06.2008 - 06.2012
Skills
Reporting and business analysis
Accomplishments
- Piloted a project under the Accenture South Asia zone which aided in the reduction of the Campus Hire timeline up to 150 days that brought in a profit close to USD 1.4M
- Used Macro to develop an automated reporting system.
Piloted a project
Software
Tableau
Power BI
Python
Certification
Applied Business Analytics
Interests
Travelling
Hiking
Baking
Gardening
Timeline
Applied Business Analytics
11-2022
Business Reporting and Governance
Accenture Solutions PVT Ltd
03.2020 - Current
German Certified Professional - A1 Level, Edify German Language Academy (EGLA) - Sep2019
09-2019
PMP Certification Training Course, Simplilearn - Sep2018
09-2018
Contract Compliance Officer
Accenture Solution Pvt Ltd
08.2016 - 05.2020
Apprenticeship Training, Hindustan Aeronautics Limited - Mar2014
03-2014
Query Management Assistant
Accenture Solution Pvt Ltd.
02.2014 - 08.2016
Graduate Engineer Trainee
Hindustan Aeronautics Limited
11.2012 - 11.2013
Machine Utilization and OEE, Hindustan Aeronautics Limited - Aug2011
08-2011
Bachelor of Engineering - Industrial Engineering And Management
M. V. Jayaraman College of Engineering
06.2008 - 06.2012
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