TINTU THOMAS

● Verified aspects of integration testing, functional testing and regression testing.

● Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.

● Created test results and tested summary deliverables to enable production implementation readiness.

● Worked with product development engineers to isolate issues by collecting and analyzing detailed process steps, log files and data input.

● Identified quality issues per defined processes and escalated potential quality issues immediately to management.

● Evaluated problems identified in production and assisted with resolution strategies.

● Participated in sprints to verify solutions applied met business requirements appropriately.

● Recommended essential corrective actions based on test results.

● Noted changes during testing in project documentation.

● Opened, read and replied to e-mails, letters and correspondence on behalf of executives.

● Managed daily invoices, reports and proposals.

● Set up meeting and event logistics for senior management and updated calendars.

● Coordinated meeting and work schedules for staff teams and executives.

● Compiled meeting agendas and supportive materials ahead of meetings.

● Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.

● Worked with management team to oversee and monitor marketing strategy.

● Tracked, analyzed and reported on marketing program results.

● Planned advertising campaigns for online, print and other mediums.

● Developed marketing strategies based on corporate objectives and market trends.

● Delivered marketing strategy updates to upper-level management.

● Planned and facilitated meetings to share marketing plans and explain future business goals.

• Ensuring company policies are followed. Optimizing profits by controlling costs.
• Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction.
• Allotting Branches for Auditors.
  Verifying Audit Reports
• Maintaining an overall management style that follows company best practices

• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Described product and service details to customers to provide information on benefits and advantages.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Troubleshoot problems and see them through to resolution.
• Appraising Gold. ·
• Cash handing.

.