Tornima Vashisth
Delhi
Summary
As a Growth Manager, my focus is on maximizing productivity and ensuring efficient task completion. I specialize in market analysis, customer engagement strategies, and scaling business operations. With strong skills in communication, teamwork, and adaptability, I ensure seamless collaboration and drive innovative growth solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Growth Manager
Befisc Pvt. Ltd
Noida
01.2024 - Current
- Developed and implemented a comprehensive growth strategy to optimize customer acquisition and engagement.
- Analyzed customer data to identify opportunities for improvement in the user experience, product development, and marketing campaigns.
- Built relationships with key stakeholders within the organization to ensure successful execution of growth initiatives.
- Collaborated with cross-functional teams to develop innovative ways to increase customer acquisition and engagement.
- Monitored industry trends and competitor activities to inform strategic decision making around product development and marketing efforts.
- Enhanced sales volume through skilled support to both new and inactive customers.
Customer Success Manager
AppyPie LLP
Noida
08.2023 - 12.2023
- Identifies, investigates, and resolves users problems regarding Mobile application development.
- Perform remote troubleshooting and providing assistance regarding Mobile application development, features and helping them making their App live.
Sales and Operations Executive
Learn With Fraternity Pvt. Ltd.
Noida
08.2022 - 06.2023
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Coordinated with cross-functional teams to ensure smooth operations.
- Trained new employees on operational procedures and protocols.
Senior Sales and Customer Support Executive
Enser Communication Pvt. Ltd.
Gurgaon
10.2019 - 06.2020
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Created training materials for new employees in the department.
Sales Associate
Policybazaar.com
Gurgaon
04.2018 - 06.2019
- Provided accurate information about products, prices and services.
- Assisted customers with product selection.
Education
B.Ed. - Education
CCS University
Khurja 08-2023
B.com - Business And Commerce
Delhi University
Delhi12-2020
M.A. (Economics Honours) - Economics
IGNOU
DelhiSkills
- Marketing Strategy Development
- New Business Development
- Lead Identification and Generation
- Excel and Google Spreadsheet
- Event Management
- Brand-building strategies
- Customer Acquisition
Certification
- I've been honored by MSME for my role as a co-author in the anthology 'Petals of Moonlight,' published under THE WRITER'S COSMOS platform.
Accomplishments
- State level Yoga champion
- B- level Self defender
Timeline
Growth Manager
Befisc Pvt. Ltd
01.2024 - Current
Customer Success Manager
AppyPie LLP
08.2023 - 12.2023
Sales and Operations Executive
Learn With Fraternity Pvt. Ltd.
08.2022 - 06.2023
Senior Sales and Customer Support Executive
Enser Communication Pvt. Ltd.
10.2019 - 06.2020
Sales Associate
Policybazaar.com
04.2018 - 06.2019
B.Ed. - Education
CCS University
B.com - Business And Commerce
Delhi University
M.A. (Economics Honours) - Economics
IGNOU
Similar Profiles
GAYATHRI DEVIGAYATHRI DEVI
Assistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTDAssistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTD
Anum HasanAnum Hasan
Head of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) LimitedHead of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) Limited
Thiyaga Lakshmi VellaiSamyThiyaga Lakshmi VellaiSamy
Senior Software Implementation Specialist at DigiSME Pvt Ltd (a) Majulah Info-Tech Pvt LtdSenior Software Implementation Specialist at DigiSME Pvt Ltd (a) Majulah Info-Tech Pvt Ltd