Triveni Pujari
Vijayawada
Summary
Seasoned Deputy Branch Manager with a proven track record at Indusind Bank, excelling in customer service and internal auditing. Spearheaded initiatives enhancing compliance and operational efficiency, significantly improving customer satisfaction. Skilled in team leadership and problem-solving, adept at fostering relationships and making strategic decisions to drive success.
Overview
6
6
years of professional experience
Work History
Deputy Branch Manager
Indusind Bank
Vijayawada
06.2023 - Current
- Analyzed internal control reports to ensure compliance with regulations.
- Conducted regular audits of bank transactions and records to ensure accuracy.
- Worked closely with branch managers to develop new programs that would benefit customers.
- Developed and implemented policies and procedures for bank operations.
- Responded promptly to customer inquiries and complaints regarding banking services.
- Supervised daily activities of the bank's operational staff.
- Resolved discrepancies between customers' accounts and bank records quickly and accurately.
- Established effective working relationships with other departments within the organization.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Ensured all cash drawers were balanced on a daily basis prior to closing time.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Service Officer
Kotak Mahendhra Bank
Vijayawada
09.2021 - 06.2023
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Maintained current knowledge of bank products and services offered at branch location.
- Verified customer identification information with the applicable documents according to bank policies.
- Received and counted daily inventories of cash, drafts and checks.
- Applied banking knowledge and credit union programs to boost after-market product sales.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Customer Service Officer
Axis Bank
Vijayawada
08.2019 - 09.2021
- Educated customers on the use of banking products, services, and online banking tools.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Balanced cash drawer on a daily basis, maintained accurate records of transactions, and reconciled discrepancies in cash accounts.
Education
MBA -
PSCMR
Vijayawada05-2019
B Com Computers
Andhra Loyola College
Vijayawada05-2017
Intermediate
Sri Vidya Junior College
Vijayawada05-2014
SSC
Gayatri Vidyalayam
Vijayawada04-2012
Skills
- Team leadership
- Customer service
- Cash management
- Internal auditing
- Problem solving
- Investment guidance
- Relationship building
- Decision-making
Languages
Telugu
First Language
English
Proficient (C2)
C2
Timeline
Deputy Branch Manager
Indusind Bank
06.2023 - Current
Service Officer
Kotak Mahendhra Bank
09.2021 - 06.2023
Customer Service Officer
Axis Bank
08.2019 - 09.2021
MBA -
PSCMR
B Com Computers
Andhra Loyola College
Intermediate
Sri Vidya Junior College
SSC
Gayatri Vidyalayam
Similar Profiles
Neetan KaurNeetan Kaur
Associate Service Delivery Manager at Indusind BankAssociate Service Delivery Manager at Indusind Bank
PRIYANKA SHUKLAPRIYANKA SHUKLA
Deputy Vice President at IndusInd bankDeputy Vice President at IndusInd bank
Pritam KunduPritam Kundu
NR ARM (Deputy Manager) at IndusInd BankNR ARM (Deputy Manager) at IndusInd Bank