Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shivani Sharma

Shivani Sharma

Bengaluru

Summary

Certified Senior Scrum Master with 11 years of experience, specializing in the Pharmaceutical, Healthcare, and Oil & Gas sectors. Proficient in managing Scrum teams and implementing SAFe methodologies, with a proven track record in OCE CRM and AWS Cloud. Highly skilled in understanding and developing complex systems, with a relentless focus on removing impediments and delivering customer-centric features and products.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Scrum Master/Agile Project Manager

Devon Software India Pvt Ltd
Bengaluru
10.2022 - Current
  • Successfully transformed four teams into self-managed, self-organized teams.
  • Mentored and coached team members to improve their understanding of Agile, Scrum, and SAFe principles and best practices.
  • Organized PI planning events for a distributed team.
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
  • Determining and managing continuous improvement items, risks, and bugs.
  • Planning and organizing PI/demos, and product/system testing.
  • Ensuring the proper use of collaborative processes and removing impediments for the Scrum team.
  • Implemented delivery plans to help the business visualize a future roadmap.
  • Timeline communication to the business clearly indicating progress or challenges (if any), and its corresponding impact.
  • Helped the team in handling team and outside-the-team dependencies.
  • Improve teams' cross-functional skills by creating a skill charter, a team charter, and arranging training and learning sessions accordingly.
  • Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
  • Maintained project schedules by managing deadlines and adjusting workflow.

Scrum Master

Novo Nordisk Global Business Center
Bengaluru
08.2017 - 03.2022
  • Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies.
  • Mentored the team to effective discussions during PI planning events.
  • Facilitate cross-team collaboration and dependencies.
  • Apply organizational understanding and power to solve impediments quickly.
  • Provide feedback on the performance of Agile team members to People Leaders, and cooperate on long-term career planning.
  • Helping the Agile team and other roles prepare and align expectations before and during the event.

Role 2 - Project Coordinator:

  • Gathered and documented business requirements clearly, and concisely.
  • Elicit acceptance criteria for user stories and also get acceptance from the customers on the acceptance criteria.
  • Review the development team's demo sessions, and drive the demo sessions for business users and the product owner.
  • Conduct the internal knowledge transition sessions.
  • Communicate all the required details and information between the IT team and the Business team.
  • Work closely with stakeholders and determine acceptable solutions that meet business needs and requirements.
  • Once the requirements are completely understood at the requirement layer, I observed the team as they worked on the development.
  • Monitoring deliverables and ensuring timely completion of projects.

Role 1 - Data Migration Lead

  • Led transition from Siebel CRM to Salesforce CRM (OCE).
  • Actively participated in understanding the complete data model, business requirements, functionality, and terminologies.
  • Once the requirements are completely understood regarding the requirement layer, I worked on data modeling.
  • Developed object mappings to provide an end-to-end solution as per business requirements.
  • Performed the data loads using the Apex Data Loader and Workbench.

Senior Software Engineer

Birlasoft India Ltd.
Bengaluru
02.2014 - 08.2017
  • Utilized Informatica PowerCenter to design and manage ETL processes for the Siebel database.
  • Conducted data extraction, transformation, and loading, ensuring data integrity and accuracy.
  • Optimized ETL workflows for better performance and efficiency.
  • Created and maintained data mapping documents to facilitate seamless data flow between systems.
  • Worked on both types of data sources, such as pulling data from flat files as well as relational tables.
  • SQL Loader and PL/SQL procedures have been extensively used for loading and extracting data from different sources.
  • Worked closely with cross-functional teams to understand data requirements, and deliver effective solutions.

Education

Bachelor of Engineering - Electronics & Telecommunication

RSR RCET, CSVTU University
Bhilai
07.2013

Higher Secondary Certificate (10+2) - Science Education

SSVM, CGBSE Board
Kondagaon
06.2009

Senior Secondary Certificate (10) - Science Education

SSVM, CGBSE Board
Kondagaon
06.2007

Skills

  • Project Management tools: Microsoft ADO, Atlassian Jira, Microsoft Project
  • Technical Skill: Salesforce CRM, IQVIA OCE CRM, SIEBEL CRM, Informatica, AWS
    Cloud, Microsoft Excel, SQL, PL/SQL
  • Data Visualization: Microsoft Power BI, Tableau
  • Framework: Scrum, SAFe, KANBAN
  • Domain: Healthcare, Pharmaceutical, Oil and Gas
  • Project Management: Project Planning and Scheduling, Risk Management,
    Budget Management, Stakeholder Management
  • Soft Skill: Stakeholder Management, Conflict resolution, Coaching & Mentoring,
    Facilitation Skill

Certification

  • SAFe 5 certified Advanced Scrum Master
  • SAFe 6 Scrum Master
  • SAFe 6 Product Owner/Product Manager
  • SAFe 6 Practitioner
  • Professional Scrum Master II
  • ITIL Foundation in IT service management
  • AWS Cloud Practitioner

Timeline

Senior Scrum Master/Agile Project Manager

Devon Software India Pvt Ltd
10.2022 - Current

Scrum Master

Novo Nordisk Global Business Center
08.2017 - 03.2022

Senior Software Engineer

Birlasoft India Ltd.
02.2014 - 08.2017

Bachelor of Engineering - Electronics & Telecommunication

RSR RCET, CSVTU University

Higher Secondary Certificate (10+2) - Science Education

SSVM, CGBSE Board

Senior Secondary Certificate (10) - Science Education

SSVM, CGBSE Board
Shivani Sharma