TUSHAR RAI
Gurgaon
Summary
Proactive pilot manager with experience in Direct to ORT initiatives and testing programs, including "Self Dial" and DM testing. Led recovery testing in TA DA mode while collaborating with cross-functional teams, including IT, BT, BA, and Pega engineers, to drive successful project outcomes.
Overview
10
10
years of professional experience
Work History
Group Manager
Midland Credit Management
Gurgaon
07.2016 - Current
- Streamlined operational workflows through targeted process improvements.
- Led team in developing efficient credit management strategies.
- Managed cross-functional teams to achieve organizational goals.
- Delivered training sessions to elevate staff performance and enhance knowledge retention.
- Collaborated with other departments to ensure efficient workflow across different functions.
- Provided guidance on best practices in problem-solving and decision-making processes.
- Ensured compliance with safety regulations throughout all stages of production.
- Conducted disciplinary actions based on performance evaluations and established standards.
- Formulated strategies to boost employee engagement and foster a positive work culture.
Education
Bachelor of Computer Applications -
Institute of Management Studies
Noida05-2015
Skills
- Process improvement
- Credit management
- Team leadership
- Collaborative teamwork
- Regulatory compliance
- Performance appraisal
- Effective communication
- Strategic planning
- Operations management
- Performance enhancement
- Business development
- Motivational strategies
Accomplishments
Encore Honors Gold winner
ELITE Club winner multiple time
Outstanding PACE rating 2 consecutive years
Highest cash and performance in click to chat as a manager
ELITE Club winner multiple time
Outstanding PACE rating 2 consecutive years
Highest cash and performance in click to chat as a manager
Timeline
Group Manager
Midland Credit Management
07.2016 - Current
Bachelor of Computer Applications -
Institute of Management Studies