Tushar Sharma
Delhi
Summary
- A Foreign language specialist and enthusiast.
- B2 Certified from Goethe institute.
My total working experience is 4 years and 3 months which includes Seller/Vendor management and support. - I am a disciplined individual and am consistently committed to reaching and exceeding organizational goals.
- Reliable and rational professional with an impressive performance record and strong time management and prioritization skills.
- Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
2
2
years of professional experience
Work History
Seller Partner Support
Amazon
Noida
03.2022 - Current
- Reviewing seller documents against the European and Amazon guidelines to grant access (GS1, WEEE, VAT ID, Compliance documents, etc.)
- Collaborated with other departments within the organization to resolve billing issues.
- Performed data entry into various systems to process transactions accurately and efficiently.
- Facilitating incident reports on Inventory levels, Payments, Taxes, Revenue calculations, Disbursements.
- Monitoring status of incident, ensuring services are provided according to the service level agreement and customer expectation. Creating and reviewing incident tickets and requests for completeness, clarity and prioritization.
- Deep dive into errors faced. Executing system level testing and detailed analysis while following standard operating processes for troubleshooting and providing optimum problem solving to maintain smooth operations.
Senior Executive- CS Amazon.de
Concentrix
Gurugram
- Validation of invoice and making refund
- CS Senior Executive for Amazon.de primary support
- B2C interaction for pre-order and post-order retail queries for Amazon customers in Germany
- Supported 2 NHT batches as Subject matter expert (SME).
- Maintained accurate records of all invoice transactions.
Education
Class XII -
Vivekanand International School
01.2017
Class X -
Universal Public School
01.2015
German (A1-C1.1) -
Max Mueller Bhavan
B.A (English hons) -
Indira Gandhi National Open University
Skills
- Team Player
- Excellent Customer interaction
- Excellent Problem Solving
- SAP
- Microsoft Excel
- Invoice Verification
Languages
- Hindi
- English
- German
Extracurricular Activities
Conducted Effective Communication Training(Deutsch) at Concentrix Worked as a Professional Photographer Participated in Photography workshops (Wildlife and Landscape) Owns a photography page on instagram (@shutterbug0.0) Certified Amateur Digital Marketer by Google(Virtual) Teaching under-privileged kids at Diya Foundation
Disclaimer
I hereby declare that the above mentioned information is correct and true to the best of my knowledge.
Personal Information
- Age: 25
- Father's Name: Mr. Sanjeev Sharma
- Date of Birth: 10/21/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Seller Partner Support
Amazon
03.2022 - Current
Senior Executive- CS Amazon.de
Concentrix
Class XII -
Vivekanand International School
Class X -
Universal Public School
German (A1-C1.1) -
Max Mueller Bhavan
B.A (English hons) -
Indira Gandhi National Open University
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