Twinkle Vohra
Summary
Strategic and disciplined Associate Business Analyst with more than 3 years of documented success streamlining and communicating customer requirements for technical products and services. Tireless team player and decision-maker with keen attention to detail. Committed to meeting customer needs and building business profit through expert process and product management.
Overview
7
7
years of professional experience
Work History
Associate Business Analyst
EVRY India Pvt Ltd
Mohali
04.2022 - Current
- Working on a project with US based Agri bank on loan processing application.
- Reviewing and analyzing business requirements to develop detailed functional specifications.
- Creating project plans and managed timelines to ensure deliverables were met on schedule.
- Developing test plans and conduct unit testing to ensure accuracy of user requirements.
- Identifying processes, procedures, and data elements that impacted the design of system solutions.
- Facilitating meetings between stakeholders, users, and development teams to review progress on projects.
- Coordinating with IT teams to ensure smooth deployment of new technologies and enhancements into production environments.
- Analyzing customer feedback from surveys and focus groups to gain insights into product and service offerings.
- Managing project requirements and serving as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Creating and refining user stories, adding acceptance criteria and collaborating with the development team to structure and refine the requirements and enhancements.
Business Analyst
Ucodesoft Solutions Pvt Ltd
Mohali
03.2021 - 03.2022
- Created detailed process flows and user stories to document system requirements and design solutions.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Business Analyst
GoMad Infotech
Mohali
10.2020 - 02.2021
- Utilized my banking loan systems knowledge to assist with the building of new application.
- Delivered timely support by tracking issues and communicating resolutions within the teams.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Translated user needs into actionable items that could be addressed by IT teams.
Senior Relationship Manager
ICICI Securities Ltd
Chandigarh
12.2019 - 04.2020
- Engaging with customers and generating revenue by promoting and cross selling retail banking and third-party products such as Insurance and Mutual funds.
- Supervising and ensuring compliance with money laundering and know your customers (KYC) guidelines, customer profiles, conducting risk assessments.
- Responsible for resolution of customer grievance redressal and offering the best solution based on bank policies and Reserve Bank of India (RBI) guidelines.
- Preparation of data required for processing of the credit applications from corporate/individual customers.
- Supervision of all trade FOREX business by following procedures to ensure adherence to the bank's risk and compliance policies.
- Maintaining relationships with the corporate and individual customers and sorting out their problems related to Banking operations.
Assistant Manager of Operations
AXIS Bank Ltd
Patiala
07.2017 - 11.2018
- Responsible for administering Agricultural loans, B2B loans, personal and commercial loans.
- Ensuring all customer complaints and issues are resolved maintaining bank's policies and standards.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Responsible for Data entry, renewal, closure and account opening in system and for maintaining control returns.
- Processing of loan documents, monitoring loan processes and maintaining MIS reports.
Education
MBA - Finance
Punjab Agricultural University
Ludhiana, India07-2017
Bachelor of Engineering - Computer Engineering
Punjab Technical University
Punjab, India05-2014
Skills
- Business process improvement
- Oracle PL/SQL
- Stakeholder Management
- Requirements Gathering
- Gap analysis
- CRM Systems
- User Acceptance Testing
- Project Management
Languages
English
First Language
Timeline
Associate Business Analyst
EVRY India Pvt Ltd
04.2022 - Current
Business Analyst
Ucodesoft Solutions Pvt Ltd
03.2021 - 03.2022
Business Analyst
GoMad Infotech
10.2020 - 02.2021
Senior Relationship Manager
ICICI Securities Ltd
12.2019 - 04.2020
Assistant Manager of Operations
AXIS Bank Ltd
07.2017 - 11.2018
MBA - Finance
Punjab Agricultural University
Bachelor of Engineering - Computer Engineering
Punjab Technical University
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