UDAY RAJ
Bengaluru
Summary
Results-oriented Senior Manager with over 12 years in logistics and supply chain management. Led teams in optimizing processes and implementing strategic initiatives that drive efficiency and customer satisfaction. Developed and executed key improvements to support business growth and operational excellence.
Overview
13
13
years of professional experience
Work History
Senior Manager
Delhivery
Bengaluru
03.2017 - Current
- Leading logistics and supply chain operations for Delhivery
- Collaborate with senior management to develop and execute strategic plans
- Developed and enforced best practices and standard operating procedures, enhancing operational efficiency and consistency
- Implemented process improvements to increase operational efficiency and reduce costs.
- Supervised daily logistics and supply chain operations, including order processing, warehousing, and transportation, ensuring seamless workflow
- Lead and mentor a team of warehouse staff and other operational personnel
- Conduct performance evaluations, provide training, and address team-related issues
- Developed training programs for staff to improve skills and operational effectiveness.
- Implemented performance metrics to monitor team productivity and drive continuous improvement.
- Monitor expenses and generate reports on operational performance
- Created detailed reports on project progress for senior management review.
- Collaborated with customer service team to identify and resolve complex customer issues, improving client satisfaction and service delivery
Manager
Delhivery
Bengaluru
05.2015 - 01.2017
- Led team of processing executives, warehouse staff, and delivery personnel to streamline logistics operations
- Oversaw daily operations to ensure compliance with company policies and standards
- Managing teams involved in logistics and supply chain processes
- Assign tasks, set priorities, and monitor performance
- Provide on-the-job training and support to team members
- Identified and implemented process improvements to enhance workflow efficiency
Team Lead
Delhivery
Bengaluru
01.2014 - 03.2015
- Organized and packaged items for direct-to-consumer shipments to enhance order fulfillment
- Executed logistics process tasks to ensure smooth operations
- Conducted weekly audits and quality control to maintain standards
Education
MBA - Logistics And Supply Chain Management
Daksha University
Belgaum, IndiaManagement Development Programme (MDP )
Goa Institute of Management
GOASkills
- Supply chain optimization
- Operations strategy
- Process improvement
- Inventory management
- Performance metrics
- Decision-making
- Team building
Personal Information
Title: Senior Manager in Logistics
LANGUAGES
English Advanced, Kannada Proficient, Telugu Proficient, Tamil Proficient
Accomplishments
- Improved Centres Performance
- Achieved 95% on-time delivery rate by streamlining logistics processes. Streamlined facility performance and are consistently meeting our matrix targets it Improved the facility service level .
- Enhanced Warehouse Efficiency
- Increased warehouse efficiency by 30% through process optimization. Successfully relocated five facilities without any impact on our service levels.
- Cost Reduction Success
- Reduced operational costs by 15% via effective resource allocation. Reduced vehicle costs by cross-utilizing vehicles with other functions.
- Customer Satisfaction Boost
- Led a team to improve customer satisfaction score by 20% within a year
STRENGTHS
- Leadership and Team Management
- Proficient in leadership, mentoring, and team management, ensuring high team performance
- Project Management
- Expert in project management and process optimization, contributing to increased operational efficiency
Timeline
Senior Manager
Delhivery
03.2017 - Current
Manager
Delhivery
05.2015 - 01.2017
Team Lead
Delhivery
01.2014 - 03.2015
MBA - Logistics And Supply Chain Management
Daksha University
Management Development Programme (MDP )
Goa Institute of Management