Uday Kotapalli
Program Manager
Bengaluru
Summary
Program Manager with a proven track record of strategically guiding organizations to reach goals. Adept in overseeing the progress of operations, and monitoring cross-company projects. Experienced in leading team members and evaluating project progress to achieve results in a timely manner.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Associate Relationship Manager
Cashfree Payments India Pvt Ltd
12.2024 - Current
Program Manager
Tracxn Technologies
09.2022 - 11.2024
- Developed blueprints & Piloted customer support project resulting in a 35% gain in better customer query resolution.
- Defined approaches/SOPs and built processes that improved the team's efficiency by 20%, saving 10% of the team's work hours by ideating goal-driven automation projects.
- Managed internal stakeholder and external customer communication channels.
- Developed standard operating procedures to ensure consistent and efficient customer support resolutions and training team on SOP's designed to implement them in the most effective way.
- Set up KPIs and MISs to monitor the health of new projects and 40-member CS Dept.
- Collaborated internally with risk management, finance, BD and legal teams to ensure better customer onboardings.
- Monitored and tracked support process and identified areas for improvement, resulting in a 20% reduction in TAT for query resolutions.
- Reduced the number of customer support requests by 14% MoM by fine-tuning documentation.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
Marketing Manager
NutriBandhu Pvt Ltd
07.2019 - 07.2020
- Responsible for the growth of Online sales by 250% month-over-month for the first 3 months.
- Executed 3 digital marketing campaigns within a budget of $10000, that pushed top-line revenue by 375% in a single quarter.
- Hands-on experience creating branding campaigns on Facebook, Instagram, and Google Business.
- Hands-on experience in working with SEO Agency, content & copywriter and development team in redesigning the website.
- Worked on creating User journey mapping & website requirements based on keywords, sales, and hot jar sessions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Junior Associate
Indian Political Action Committee
07.2017 - 06.2019
- Managed outdoor media and publicity budget of $400k in 4 campaigns; 800 billboards, 80000 sq.ft wall painting & 600 minutes of radio ads
- Led 3 Core team members & 14 ARM's (Assembly Resource Managers) in 7 assembly constituencies for campaign Field Operations, Political Liaison, and Communications..
- Trained 2300 party workers about the process of executing “YSR KUTUMBAM” campaign.
- Executed “YSR KUTUMBAM” campaign on ground and achieved 120000+ registrations in 15 days.
- Designed ‘60-day Blitzkrieg', 3 consecutive campaigns targeted to reach 1.6 million voters by mobilizing 2.3 k workers of YSRCP.
- Monitored the performance of the party cadre &Prepared plans, Timelines and resource requirement maps for the campaign execution.
Marketing Intern
Bumper.com
05.2016 - 07.2016
- Three-month internship with Bumper.com which aimed to be a one-stop solution provider for car care.
- Responsibilities include originating new business via cold calls, referrals and networking to onboard and train best-in-class garages in Bangalore
- Onboarded 21 garages which drove 1.2% of the company's revenue and monitored their performance.
- Negotiated contract terms, built contracts and managed the ‘red line' process.
Education
MSc - International Strategic Marketing
University of Glasgow
Glasgow,UK 12.2021 - 01.2022
BBA - Marketing
Amity University
Noida,India 08.2014 - 05.2017
Skills
Team leadership and direction
Performance monitoring
Strategic planning
Operations management
Data analysis
Azure Machine Learning
Google Analytics
MS Office
Accomplishments
Member of Organizing committee, Amity Premier League, AGBS, Noida. 2016
Team Leader, Village Development Plan, Chaitanya. 2015
Student Placement Coordinator, Amity University, Noida. 2017
Hobbies
Cooking, Fishing, Cricket.
Timeline
Associate Relationship Manager
Cashfree Payments India Pvt Ltd
12.2024 - Current
Program Manager
Tracxn Technologies
09.2022 - 11.2024
MSc - International Strategic Marketing
University of Glasgow
12.2021 - 01.2022
Marketing Manager
NutriBandhu Pvt Ltd
07.2019 - 07.2020
Junior Associate
Indian Political Action Committee
07.2017 - 06.2019
Marketing Intern
Bumper.com
05.2016 - 07.2016
BBA - Marketing
Amity University
08.2014 - 05.2017
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