Udit Das
New Delhi
Summary
Banking professional with over 10 years of experience in Banking and Fintech, specializing in Payment Operations, Fraud Investigations, and Transaction Monitoring. Demonstrated ability to enhance operational efficiency and implement effective process improvements. Expertise in risk mitigation and achieving significant results in service delivery and compliance. Dedicated to promoting a culture of excellence and continuous improvement.
Overview
12
12
years of professional experience
Work History
Payment Operations – Process Lead
Novorise Fintech India Private Limited
Gurugram
01.2022 - Current
- Managed daily operations for checks, ACH, and wires within defined SLAs and OKRs.
- Conducted daily fraud reviews of alerts to prevent financial misconduct.
- Performed thorough investigations related to fraud prevention for checks and ACH transactions.
- Reviewed queued transactions for manual decision-making based on requirements.
- Executed regular account activity reviews post-opening to mitigate fraud risk.
- Carried out enhanced due diligence and manual ID verification for user access.
- Investigated internal and reported potential fraud, creating action plans per company policies.
- Created postmortem reports on fraud losses, presenting findings to leadership team.
- Led Monthly Business Review meetings with senior leadership, driving stakeholder alignment, and ensuring transparency on key performance metrics and strategic initiatives.
Real Estate Transaction Coordinator – Pod Manager
BMTG Advisors India Pvt. Ltd
Gurugram
08.2021 - 01.2022
- Delegate tasks and established deadlines to align with organizational objectives.
- Oversaw daily property showings and closings based on client approvals.
- Tracked timelines and progress of Transaction Coordinators using various tracking systems.
- Resolved customer escalations as first line of defense, ensuring swift management communication.
- Developed innovative strategies to enhance team performance and efficiency.
- Reported daily activities and progress to direct manager for consistent oversight.
Advice & Wealth Management Operations – Lead Coach
Ameriprise Financial India LLP
Gurugram
01.2015 - 08.2021
- Reviewed and established client and advisor instructions for account transfers and money movements.
- Led first-level fraud screening for Money Movement and Account Transfer requests by applying red-flag rules, validating beneficiary details, and verifying client/advisor authorizations prior to market cut-off.
- Supported regulatory reconciliation and reporting to maintain operational integrity of firm records.
- Facilitated risk management governance through audits, driving effective root cause analyses and key risk indicators.
- Collaborated with stakeholders to enhance Voice of Customer program, addressing service issues and improving client experience.
- Integrated technology solutions like robotics and automation to enhance efficiency and reduce costs.
India Research & Resolution - Team Member
Bank of America (BA Continuum India Private Limited)
Gurugram
07.2013 - 12.2014
- Provided onshore client services and support to enhance operational efficiency.
- Reconciled client checks and processed transactions for accurate reporting.
- Maintained and fulfilled account updates, including treasury services like ACH and wire transfers.
- Conducted research on encoding errors and duplicate transactions to ensure data integrity.
- Documented backup information for transactions such as ACH, online transfers, and deposits.
Education
B. Com(P) - Commerce
Sri Guru Nanak Dev Khalsa College
Delhi, India01.2012
Accomplishments
- Recipient of most prestigious Ameriprise Chairman's Award for Excellence Honouree, 2016 awarded by CEO of Ameriprise Financial, Mr. James Cracchiolo across all sites for successfully driving 'eMMS Banks Conversion' project
- Got nominated for Ameriprise Chairman's Award, 2018 for a project named 'Bank hold client callout' project, where we worked together with our business partners from 2 different locations to give a better advisor and client experience at Ameriprise
- Got multiple AMMY Awards from Business leaders and US partners
- Saved Potential Fraud Losses of over $30M in a year by proactively identifying active fraud rings and taking appropriate actions
Tools & Applications
Fighting fraud
- LexisNexis and Experian
- Alloy
- Early-Warning System
- Castle
- Sardine
CRM/case management
- Confluence
- JIRA
- Zendesk
- Slack
- Google Docs and Microsoft Word
- Asana
- Metabase
Timeline
Payment Operations – Process Lead
Novorise Fintech India Private Limited
01.2022 - Current
Real Estate Transaction Coordinator – Pod Manager
BMTG Advisors India Pvt. Ltd
08.2021 - 01.2022
Advice & Wealth Management Operations – Lead Coach
Ameriprise Financial India LLP
01.2015 - 08.2021
India Research & Resolution - Team Member
Bank of America (BA Continuum India Private Limited)
07.2013 - 12.2014
B. Com(P) - Commerce
Sri Guru Nanak Dev Khalsa College
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