Uditi Ghosal
Kolkata
Summary
Dynamic leader with a proven track record at multiple companies, excelling in operations management and strategic leadership. Spearheaded initiatives that enhanced process efficiency by 20%, leveraging expert data analysis and team management skills. Excelled in fostering customer satisfaction and building key relationships, driving business success and innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Zonal Manager Operations & Supply
Practo Technologies Pvt.Ltd.
Pune
07.2023 - Current
- Leading Practo Assured BU in east & west zone
- Leading micromarket field operations, supply chain, collections, and business development of the eastern & western part of India with a team of operations executives & territory sales managers
- Creating and working on new strategies for managing experience and business for Practo Assured, SaaS Sales, reducing cost, managing PnL, team management, process improvement, and implementing new processes
- Work in different software's like Leadsquare, Retool, Salesforce, Ray
- I utilized Excel to streamline operational workflows, automate reporting processes, and develop interactive dashboards that provided real-time insights into KPIs. This contributed to a 20% improvement in process efficiency."
- Managed workflow processes by delegating tasks among team members according to individual strengths.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored employee attendance records to ensure adherence to company policy.
- Organized promotional events such as special discounts or promotions to drive traffic into the store.
- Coordinated with other departments such as marketing, finance, and IT in order to implement successful initiatives within the zone.
- Evaluated employee performance on an ongoing basis through observation and feedback sessions.
- Identified training needs among staff members and developed appropriate programs accordingly.
Manager-Operations & Supply
Practo Technologies Pvt.Ltd.
04.2022 - 06.2023
- I have strong skills in Microsoft Excel, including advanced functions such as VLOOKUP, HLOOKUP, INDEX-MATCH, and conditional formatting. I am adept at creating dynamic dashboards, managing large datasets, and performing data cleaning and analysis using built-in tools
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager-Operations & Quality
Pristyn Care
Kolkata
04.2021 - 03.2022
- Responsible for internal operations of Kolkata unit.
- NABH gap assessment of all empanelled SHCOs & help them to close the same according to the organizational standards
- Implementation of NABH inspired Pristyn Care parameters in all empanelled hospitals
- Disease mapping of newly onboarded hospitals & monthly baseline assessment of associated hospitals & responsible for patient safety standards
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
Manager-Operations & Academics
SATS Academy
03.2019 - 02.2021
- Company Overview: SATS Academy is a one stop destination for training as well as consultancy in medical and allied paramedical fields
- I am handling academic content writing, proposal writing, digital media content writing
- Coordination of different events/programs/trainings with hospitals & other operational work like arranging webinar/training etc in liaison with pharma companies
- Supervise the doctor-patient process flow with third party Homecare companies & report presentations
- As & when required billing audit related to the home healthcare process
- SATS Academy is a one stop destination for training as well as consultancy in medical and allied paramedical fields
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
Deputy Manager: Medical Administration
Medica Superspeciality Hospital
03.2014 - 02.2019
- Coordinate to bridge the gap between Medical Administration & Non-Medical Administration
- (Daily Morning meeting coordination, documentation & follow-up)
- Data collection related to doctor's performance (IP-OP patient trend/OPD utilization/OP to IP conversion percentage)/hospital quality indicators (OT indicators/DAMA/ALOS)-analysis-Information generation & final report presentation for business review meeting
- Quality improvement & process development work using six sigma tools & techniques
- (DMAIC,5S, waste elimination)
- NABH (National Accreditation Board for Hospitals & Healthcare Providers) internal auditor
- HMIS (Hospital Management Information System) based medical records audit
Executive: Operations
The Mission Hospital
03.2013 - 02.2014
- As a Management Trainee part of whole operations of Critical Care Units cum floors, alternatively, in hospital
- Looks after, over Patient handling, patient care, patient relatives counseling, public relations, coordination among doctors-nurses & administrative staff
- Overall learning of IPD administration
- As Executive operations in Operation Theatre-OT scheduling & managing OT's operational requirements & documenting monthly quality indicators
Executive: Scientific Information
INVIDA: Menarini Asia-Pacific Group
02.2010 - 03.2011
- As a Executive in Scientific Information, I was involved in training of Medical representatives, dealing with antibiotic medicines
Education
MBA - Healthcare & Hospital Management
Indian Institute of Social Welfare & Business Management-Calcutta University
02.2013
B.Sc. - Physiology (Hons.)
University Of Calcutta
03.2010
Skills
- Team Management
- Data analysis
- Strategic Leadership
- Key Account Management
- Business Process management
- Contract Negotiation
- Customer Satisfaction (CSAT)
- Operations Management
- Presentation Skills
- Product Marketing
- Relationship Building
- Communication
- Enterprise Sales
Certification
- 03/09/15, National Accreditation Board for Hospitals & Healthcare Providers-Internal Auditor
- 03/09/18, Lean Six Sigma Green Belt
- 06/09/20, Basic Life Support for Healthcare provider (BLS), C4E9ACA85F47
- Microsoft Excel- Advanced
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Zonal Manager Operations & Supply
Practo Technologies Pvt.Ltd.
07.2023 - Current
Manager-Operations & Supply
Practo Technologies Pvt.Ltd.
04.2022 - 06.2023
Manager-Operations & Quality
Pristyn Care
04.2021 - 03.2022
Manager-Operations & Academics
SATS Academy
03.2019 - 02.2021
Deputy Manager: Medical Administration
Medica Superspeciality Hospital
03.2014 - 02.2019
Executive: Operations
The Mission Hospital
03.2013 - 02.2014
Executive: Scientific Information
INVIDA: Menarini Asia-Pacific Group
02.2010 - 03.2011
MBA - Healthcare & Hospital Management
Indian Institute of Social Welfare & Business Management-Calcutta University
B.Sc. - Physiology (Hons.)
University Of Calcutta
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