Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic
Ujjwala Kurhade

Ujjwala Kurhade

Kolhapur

Summary

Payments and financial sector executive with over 8 years of experience in collections, billing, clearing, client’s account credit monitoring, client engagement seeking a position in a product management, product owner or business analyst role in a payments or financial sector

organization.

Core Skills

Client service, Business Development and Relationship Management. Providing collections, clearing, billing, accounting, and payments related services to customers.

Providing value added services like managing customer issue (if any), developing business, promoting sales activity, and setting various sales related processes to improve efficiency.

Supporting sales by strategizing and executing sales campaigns and processes.

Strengths

Versatile exposure in managing functions including interfacing with other teams, Corporate clients, Bookkeeping / Clearing, other collections related activities. Possesses effective communication, interpersonal & problem solving by negotiation skills.

Excellent customer feedback on requests for information; solving customers' issues etc.

Wide experience of interaction across various functional teams like billing team, product team, sales team for faster execution of customer request/complaints with in the timelines.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sr Customer Service Executive-Finance & Accounts-Treasury, Collections & Insurance

Tata Communications Ltd.
Pune
01.2020 - Current
  • Handling international clients service related responsibilities, accounts related & collections(including both data & voice services)
  • Act as point of contact for client for any billing related issue, any technical, services issue or any other related to account
  • Responsible for overseeing account, as per aging of the pending amounts payment bifurcating them in 30, 60, 90,180 days bucket, working towards to get the payment & bringing the accounts in current status
  • Interacting with various functional teams like billing team, product team, sales team for faster execution of customer request/complaints with in the timelines
  • Daily monitoring on accounts collections & followup on the query raised by the clients.

Sr Accounts Executive

Conneqt Business Solutions Ltd
Pune
03.2018 - 11.2019
  • Responsible Europe region Client base collections( includes both Voice & Data base)
  • Handling activities including customer queries, maintaining books, regular followups with clients regarding account related queries & payments
  • Building trustful relationship with clients, ensuring to keep the account in current status, ensuring clients receiving invoices on time, getting payments of invoice dues
  • Working with billing team in timely resolution for the billing dispute raised by the clients, to get the payment in time
  • Performed Cash and Account Reconciliation.

Customer Service

Tata Teleservices PVT LTD (Tata Docomo)
Kolhapur
11.2009 - 11.2012
  • Handled day to day activities including Customer queries, service retentions, Cash Teller & Front Office
  • Sourced business through acquiring new clients across Kolhapur city
  • Provided value added services to the customers thereby maximising customer services
  • Undertaking cross selling of all products to existing customers
  • Achieving assigned targets & generating leads for cross selling.

Education

MBA -

Kit’s IMER, Kolhapur
01.2009

B.Sc Electronics -

R.L.S College, Belgaum
01.2007

Skills

  • Client service
  • Business Development
  • Relationship Management
  • Collections
  • Clearing
  • Billing
  • Accounting
  • Payments
  • Managing customer issue
  • Developing business
  • Product and service knowledge
  • MS Office
  • Customer Retention Strategies
  • Effective Communication
  • Interpersonal Skills
  • Account Reconciliation
  • Customer Account Management
  • Cross-Functional Collaboration
  • Analytical Skills

Certification

Certified Business Analysis Professional (CBAP)

Personal Information

Date of Birth: 05/07/87

Languages

  • English
  • Hindi
  • Kannada
  • Marathi

Timeline

Sr Customer Service Executive-Finance & Accounts-Treasury, Collections & Insurance

Tata Communications Ltd.
01.2020 - Current

Sr Accounts Executive

Conneqt Business Solutions Ltd
03.2018 - 11.2019

Customer Service

Tata Teleservices PVT LTD (Tata Docomo)
11.2009 - 11.2012

MBA -

Kit’s IMER, Kolhapur

B.Sc Electronics -

R.L.S College, Belgaum

Certified Business Analysis Professional (CBAP)

Ujjwala Kurhade