Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Uma Pandey

Madhya Pradesh

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

NOVOTEL HYDERABAD AIRPORT
Hyderabad
12.2022 - Current
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Developed strong relationships with repeat customers through positive interactions.
  • Resolved any customer complaints or issues professionally and efficiently.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained a neat, clean, and organized front desk area at all times.
  • Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
  • Upheld company policies and procedures while ensuring compliance with safety regulations.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Tracked inventory of supplies needed for the front desk area such as stationery, brochures, maps.

Club Marriott Sales

TLC CLIENT RELATIONSHIP MANAGEMENT.
Hyderabad
03.2022 - 11.2022
  • Explained membership benefits and options to customers.
  • Resolved customer complaints regarding membership issues in a timely manner.
  • Conducted follow-up calls with new members to ensure satisfaction with their experience at the club.
  • Collaborated with team members on special projects related to increasing membership numbers.
  • Maintained accurate records of member information such as contact details, payment history.

Education

Diploma in Computer Application.

Makhanlal Chaturvedi UNIVERSITY BHOPAL
SATNA, Madhya Pradesh.
08-2020

BACHELOR OF COMMERCE

Awadhesh Pratap Singh University.
Satna, Madhya Pradesh(M.P)
04-2019

Skills

  • Guest Service
  • Cleaning and Sanitizing
  • Complaint Handling
  • Upselling
  • Guest Satisfaction
  • Multi tasking
  • Effective communication skills

Affiliations

  • Playing football, basketball , would love to listen music /yoga and meditation, workouts, gym and running.

Accomplishments

  • GUEST PASSION -Awarded many times in (VOICE OF GUEST)- BY NOVOTEL HYDERBAD AIRPORT.

Languages

Hindi
First Language
english
Intermediate (B1)
B1

Timeline

Guest Service Associate

NOVOTEL HYDERABAD AIRPORT
12.2022 - Current

Club Marriott Sales

TLC CLIENT RELATIONSHIP MANAGEMENT.
03.2022 - 11.2022

Diploma in Computer Application.

Makhanlal Chaturvedi UNIVERSITY BHOPAL

BACHELOR OF COMMERCE

Awadhesh Pratap Singh University.

Similar Profiles

CREATE PROFILE
Uma Pandey